Operations Manager

• Competitive salary + Superannuation + Motor Vehicle 
• Work based from North Ipswich or Caboolture + ability to work from home on occasion 
• Respectful, supportive and inclusive work environment and leadership team 

Why IFYS?

For over 40 years, IFYS has strived to provide the best services to individuals, families, children and young people in our range of specialist programs across QLD. At IFYS our mission is to Strengthen the Human Spirit. This means not only supporting those who access our services to thrive, but also our dedicated and talented staff. We are an inclusive workplace that celebrates diversity and difference in our communities.

About the role

IFYS has a newly created opportunity for an Operations Manager – Southern Queensland to join the Non-Family Based Care team. 

As the Operations Manager you will ensure the delivery of excellent practice and efficiently manage the Residential Care programs within the regions. 

Operating autonomously, you will be the key decision maker for the region, and will act as an ambassador for IFYS maintaining strong senior stakeholder relationships. 

What's on offer?

• Permanent full-time employment 
• Competitive remuneration + superannuation
• Work can be based from North Ipswich or Caboolture, with regular travel to programs located across Toowoomba, Ipswich, Greenbank, Logan, Gold Coast and Brisbane Moreton areas  
• Ability to work from home (WFH) on occasion 
• Motor vehicle, laptop and work phone provided 
• Excellent not for profit salary packaging options (package up to $15,900 per FBT year)
• Respectful, supportive and inclusive work environment and leadership team 

Key responsibilities of this role include:

• Lead and motivate a team of four Regional Managers to continuously improve their performance and development, service delivery, operational efficiencies, and partnerships
• Manage all aspects of IFYS service delivery within the area to the Human Services Quality Framework (HSQF) Standards
• Maintain adherence to all requirements outlined in service agreements and contracts
• Work with the Finance team to set, implement and review budgets, ensuring that all programs’ budgets are adhered to, and best value principles of expenditure are maintained
• Work with Shared Services to ensure all programs and employees are adequately resourced to fulfil their roles effectively
• Initiate and develop strong purposeful collaborative partnerships with key stakeholders 
• Actively innovate, improve practice methodology, internal processes, and systems of undertaking business 
• Assist in strategic planning and identifying growth opportunities (including grants and tenders)
• Ensure the timely and accurate completion of administrative duties including: reports, finance documentation and business case submissions within required timeframes 

Who are we looking for?

This role requires a seasoned leader in the child protection sector, with proven ability to oversee multiple programs. You will be well versed in contemporary practice frameworks and passionate about leading your teams to strive for the highest standard of service delivery. We are looking for someone with a high level of governance, who knows how to manage complex situations while maintaining integrity and relationships. This role requires regular travel across Southern QLD, but also occasionally to other parts of the state if needed.

Essential criteria to be successful in this role:

• A tertiary qualification in Human Services or related is desirable 
• Experience in a similar level management role, overseeing programs that support vulnerable people with complex needs (preferably in the Child Protection field)
• A strong understanding of trauma informed care and relevant legislation related to Child Protection programs
• Experience managing budgets of multiple programs and funding streams
• A valid paid Blue Card and the ability to obtain a Licensed Care Services Suitability Screening

For more information on this role, please feel free to call (07) 5438 3*** and ask to speak to Danielle in the Recruitment team.

Closing Date: 11 Apr 2024