AddressAbout us
New Era is a fast-growing commercial cleaning and facility management company. We serve predominately the Gold Coast and Brisbane regions and are now expanding into the whole of Queensland, as well as New South Wales. We are currently seeking a motivated and driven Operations Manager to join our fast-growing team based in Brisbane. The role will be full-time with a salary package and work vehicle. In this role, you will be responsible for, running a team of cleaners, inspecting sites and maintaining client relationships.
Qualifications & experience
- Proven experience in operations management.
- Strong leadership and team management skills.
- Excellent communication and interpersonal abilities.
- Analytical mindset with the ability to interpret financial data and performance metrics.
- Demonstrated track record of driving customer satisfaction and retention.
- Ability to thrive in a fast-paced, dynamic environment and adapt to changing priorities.
Tasks & responsibilities
- Manage a portfolio of commercial cleaning sites within the designated region.
- Lead and supervise site managers and cleaning staff to ensure efficient and effective operations.
- Develop and implement strategies to enhance customer retention rates and satisfaction levels.
- Analyse financial performance metrics for the assigned region, with a focus on improving gross profit margins.
- Conduct regular site inspections and audits to maintain quality standards and compliance with company policies and procedures.
- Collaborate with the sales team to identify opportunities for upselling services and expanding the client base.
- Provide leadership and support to resolve operational issues and challenges promptly.
- Foster a culture of continuous improvement and excellence within the region.
Benefits
- Company Car
- Fuel Card
- Great Salary + Superannuation
- Career development - we are a fast-growing company so lots of room to grow in your position.
Apply today and come join Australia's fastest-growing commercial cleaning company!
