Operations Security Service Specialist

Are you a Security Field Technician seeking a transition to an office-based role?

Global Zone is a premier IP Video Alarm and Access Control System integrator that services all of Australia.  

As a result of recent team growth, we currently have an opening for a full time Operations Security Service Specialist to join the Operations team.

As the Operations Service Specialist, you will play a critical role in supporting our installation and service maintenance delivery to our commercial clients in an efficient and effective way.  

This role will report to the Operations - General Manager and Finance Manager.

What you will deliver:

• Provide support to installations and service field operations
• Coordinate and schedule installation and service jobs
• Liaison with clients and be the front face of our customer service team
• Oversee and liaison with technical support team and hardware gear ordering
• Driving the team to achieve the operational KPI target    
• Provide support to Business Development Manager and Management as required 
• Provide service quotations to clients 
• Undertake general office duties and administrative tasks 
• Assist in email & telephone inquiries
• Assist in any ad hoc requirements to support the team

To be successful you must:

• Technical oriented and understand basic IT networking,  preferably have sound knowledge on how alarm and camera system works  
• Demonstrated experience in installation coordination and scheduling 
• Competent computer skills and experience in using with Microsoft Visio
• Highly organized and ability to coordinate work, including the ability to establish priorities to meet deadlines and commitments in a calm & positive manner
• Enthusiasm and willingness to learn with a “can do” attitude
• High attention to details
• Enjoy working in a team environment
• Be highly motivated and results driven person with outstanding communication skills
• Proactive and with high levels of initiative
• Possess Security Registration License: Installer and Adviser (Ideally) 

Benefits:

• Competitive salary
• Casual dress code
• Work with new technology and products
• Work Independently as well as part of a team
• Good work life balance
• Friendly and welcoming culture
• Monthly rewards for outstanding team performances