Operations Supervisor

The Company

FedEx Express is one of the worlds largest expresstransportation companies and has consistently been selected as one of theworlds top 500 companies and the World’s Most Admired Companies by “Fortune”magazine. FedEx provides fast and reliable delivery to more than 220 countriesand territories.

About the role:

An exciting opportunity has become available for anOperations Supervisor to lead our operations at our Newcastle station. Thiscrucial role will be responsible for handling all FedEx products with a majorfocus on domestic priority and international freight. Your focus will be todrive operational excellence by managing and controlling aspects of theoperations whilst developing and influencing positive team outcomes.Comprehensive knowledge and experience in the areas of operations/logistics,sales, industrial relations and contemporary leadership principles areimportant.

Key responsibilities

• Lead, motivate and empower employees through effective & open communication, excellent leadership, regular performance feedback and teambuilding in order to maximise customer satisfaction, employee satisfaction and team productivity.
• Analyse day-to-day results in the depot operations and take action to meet the depot targets for service quality, loss and damage reduction, at optimum costs.
• Establish a customer focused culture by implementing and managing initiatives and tools that aim to achieve customer satisfaction, loyalty and retention
• Use of standard tools and methods to ensure daily/weekly/monthly reporting, measuring and control of resources, activity service performance and cost
• Ensure continuous improvement and share best practises implementation
• Initiate and Implement optimisation programmes to achieve efficient activities and targeting continuous improvement on incurred unit cost
• Explore opportunities to improve service level in the most cost-efficient way
• Ensure all resources are focused to achieve high quality service performance
• Ensure staff are trained identifying training needs and implementing programmes and people development strategies

Experience required:

• Three years relevant experience in an operations environment
• Knowledge of optimisation processes
• Knowledge of the business levers, processes, structures and finance
• Good knowledge of Operations processes and related technology
• Proven track record of continuous improvement
• Ability to realise concepts in a can-do mentality;
• Understands communication requirements in a multi-cultural environment.
• Proven experience and knowledge in effective training, coaching and people management practices, including leadership development
• Professional certification or equivalent level of experience
• Three to five years people management experience, preferably gained from Operations role

Philosophy & Culture

Our People-Service-Profit (PSP) philosophy drivesall that we do. We take care of our People so that they can deliver impeccable Serviceto our customers who will give us the Profit necessary for our business to besuccessful. Our success in the industry is attributed to our people. Throughour PSP philosophy, and the four values that underpin our culture – Caring,Results, Order and Learning - we have a work environment that encouragesemployees to be innovative in delivering the highest possible quality ofservice to our customers; that cares for our employees’ wellbeing; and, thatrecognises and values the contributions of our staff, both individually and inteams.

Benefits

• Lead a team of dedicated warehouse employees
• Training & continuous learning opportunities available
• Competitive base salary + super + mobile
• Uniform provided

We are a supportive, caring and passionate team ofoperations professionals and we pride ourselves on our high performance, highintegrity culture. If this position and our working environment sound like theright fit for you, then do not wait and please apply today.