Operations Support Officer - Home Care

Why Choose Amana Living?

Amana Living is one of the largest Aged Care providers in Western Australia and has been responding to the needs of older people and those who care for them since 1962. We offer a broad range of services, including residential care homes, transition care programs, retirement living villages, Home Care, day care, respite, and dementia specific services. Together, we enable older people to maintain their individuality, providing what is needed to support a fulfilling life.

Our vision is a community where every older person is honoured and valued. Our mission is together, we enable older people to maintain their individuality, providing what is needed to support a fulfilling life. Our values are compassion, collaboration, curiosity, inclusion and trust. Amana Living is proud to lead in reforms that benefit our workforce, caring for those who care for a career. 

Our Benefits

• Competitive rates
• Salary packaging benefits up to $18,550
• School holidays childcare assistance
• Continued superannuation contribution for employees who are on paid on unpaid parental leave
• Health and wellbeing programs and more!
• Ongoing training and development to keep your skills growing.
• Access to our Employee Assistance Program

At Amana Living, we value diversity and welcome applicants from all backgrounds, including those who identify as living with disability, are Aboriginal or Torres Strait Islander, or members of the LGBTIQA+ community. Join us in making a difference!

The Role

The primary responsibility of the Operations Support Officer is providing a high level of direct, timely and efficient administrative support to Home Care Team.

Key responsibilities:

General

• Client record management in the Client Management system which includes:
• Documents are uploaded / downloaded as required.
• Responsible for ensuring all assessment packs are ready for assessors.
• Complete other activities as required as directed by Assessors and Client Service Managers
• Contribute to an environment of continuous innovation, always looking for a better and more efficient way to deliver.
• To provide efficient, accurate and timely assessment team support.

Compliance with Relevant Acts and observed Regulations.

• Maintains accreditation compliance with all four standards;

• Complies with Amana Living policies and procedures.
• Manages regulatory compliance in occupational health and safety against Amana Living’s policies and procedures; and
• Complies with infection control standards and practices.

 Personal Development

• Attends and actively participates in compulsory training sessions and meetings;
• Contributes to the continuous improvement of own work practices; and
• Act to enhance the professional development of self.

About you

The successful candidate will demonstrate a background of providing exceptional customer service and administration within the Aged Care or Services sector. Will be able to show proven planning, organisational and time management skills, whilst demonstrating effective verbal, written and interpersonal communication skills.

Essential Criteria:

• Current 2024 Flu vaccinations per Amana Living policies
• Ability to obtain a National Police Clearance (within 6-months validity)
• Successful completion of pre-employment form and reference checks
• Demonstrated experience within an administrative/office support position/ preferably within the Aged Care sector is desirable.

How to apply

If you are interested in this role and meet the essential criteria, please click the "apply now" button. Amana Living reserves the right to close this position prior to the closing date. Shortlisting and interviews will commence immediately.