Workforce Support Officer - Home Care

Why Choose Amana Living?

Amana Living is one of the largest Aged Care providers in Western Australia and has been responding to the needs of older people and those who care for them since 1962. We offer a broad range of services, including residential care homes, transition care programs, retirement living villages, Home Care, day care, respite, and dementia specific services. Together, we enable older people to maintain their individuality, providing what is needed to support a fulfilling life.

Our vision is a community where every older person is honoured and valued. Our mission is together, we enable older people to maintain their individuality, providing what is needed to support a fulfilling life. Our values are compassion, collaboration, curiosity, inclusion and trust. Amana Living is proud to lead in reforms that benefit our workforce, caring for those who care for a career. 

Our Benefits

• Competitive rates
• Salary packaging benefits up to $18,550
• School holidays childcare assistance
• Continued superannuation contribution for employees who are on paid on unpaid parental leave.
• Health and wellbeing programs and more! 
• Ongoing training and development to keep your skills growing.
• Access to our Employee Assistance Program

At Amana Living, we value diversity and welcome applicants from all backgrounds, including those who identify as living with disability, are Aboriginal or Torres Strait Islander, or members of the LGBTIQA+ community. Join us in making a difference!

The Role

The Workforce Support Officer will work collaboratively providing customer service and administration support services within the Home Care Workforce team, that deliver efficient and effective outcomes across Amana Living. Working collaboratively with Home Care and across the organisation, the role contributes to building service excellence, efficiency, innovation and satisfaction of staff and clients. With hours working 7:30am – 3:30pm (76 hours a fortnight) Monday to Friday working from our Subiaco Head Office.

Key responsibilities:

• Providing day to day support for scheduling staff in administrative processes and systems and
• responding to queries
• Assist Scheduling Team Leader in processing Agency schedules and invoices.
• Assist Team Leaders in processing.
• Availability change requests
• Annual Leave requests
• CSW Exits
• Ordering name badges
• Assist scheduling buddy shifts, staff training and events
• Reconciling Agency invoices for scheduled services and submitting for payment
• Working with the Scheduling Teams, suppliers, and Coordinators to resolve Agency scheduling issues and feedback.
• Posting transactions for adjustments and internal expenses as authorized
• Creating and maintaining individual and entity records in the client management data base and other internal and external systems
• Create and maintain positive relationships and open communication with internal and external stakeholders.
• Identify and discuss areas for continuous improvement in both own and teamwork practices, processes, and procedures.
• Provide feedback regarding processes and procedures as required to meet best practice and operational needs.
• Identify, raise and work to remedy errors within the Aged Care Management system that relate to the day-to-day function of the Workforce Team ensuring that client and staff records are accurate and updated where required.
• Support CSW performance management issues on request by the Team Leaders
• Assist the Scheduling Team Leader with the investigation of feedback and incidents.
• Adopt and promote a culture of inclusion, teamwork, and collaboration within the Workforce and Home Care Teams.
• Support the Team Leaders and Workforce Operations Manager in achieving the organisation’s goals and requirements.

About you

The successful candidate will demonstrate a background of providing exceptional customer service and administration within the Aged Care or Services sector. Will be able to show an understanding of and ability to demonstrate analytical skills for reviewing and interpreting data, applying standard processes for reconciliation and data auditing, and investigating and resolving anomalies.

Essential Criteria:

• Evidence of COVID-19 and Current Flu vaccinations per Amana Living policies
• Ability to obtain a National Police Clearance (within 6-months validity)
• Successful completion of pre-employment form and reference checks
• Qualifications in Customer Service, Business Administration or experience in aged care and administration.
• Previous customer service experience
• Demonstrated intermediate to advanced skills in Microsoft Office applications such as Excel, Word, Outlook, Teams etc.
• Understanding of the Aged Care or Services sector and experience providing administrative support in this working environment.

How to apply

If you are interested in this role and meet the essential criteria, please click the "apply now" button. Amana Living reserves the right to close this position prior to the closing date. Shortlisting and interviews will commence immediately.