Operations Team Leader - HDC (QLD)

About Us

The JB Hi-Fi Group brings together two of Australia’s best known and most trusted retail brands, JB Hi-Fi and The Good Guys.

The Group sells an extensive range of consumer electronics, whitegoods, appliances, and home entertainment at great prices combined with genuine personal service from our specialist teams. In addition to operating from over 300 stores in Australia and New Zealand and its websites, the Group also services the commercial, insurance and education sectors and offers information technology and consulting services, through its JB Hi-Fi Solutions business.

Our team is our most valuable asset and together they reflect all that is special and unique about our business. We work hard to create a work environment that celebrates teamwork, nurtures talent, encourages individuality and embraces diversity.

Why Join Us?

• We have a supportive, transparent and inclusive team
• JB Hi-Fi and The Good Guys are multi-award winning, iconic retail brands with a rich history in the Australian retail market
• We support vulnerable members of our community by making donations to our ‘Helping Hands’ and ‘Doing Good’ workplace giving programs. Every dollar our team donates is matched and together we have donated more than $33m to our charity partners.
• We offer generous team member discounts across The Good Guys and JB Hi-Fi
• You will have exposure to ongoing training & development opportunities from day one
• We offer fantastic long-term career opportunities across the broader JB Hi-Fi/The Good Guys group

About the role

Based in our Berrinba Warehouse in Queensland, as the Operations Team Leader, you will provide leadership to a designated Home Delivery Centre (HDC) team to support operational effectiveness and delivering to the needs of the customer. Your responsibilities will include, but are not limited to the following:

• Lead and execute efficient and compliant HDC processing of inbound supplier deliveries, purchase order receipting, store replenishment, customer deliveries and customer collections

• Provide leadership and direction to a HDC operational team, developing employee knowledge and capability through coaching, training and performance feedback
• Support achievement of HDC key operational targets such as inventory management, cost, safety and service
• Ensure Material Handling Equipment (MHE) is operated safely as designed to maintain product integrity and workplace safety
• Ensure site waste and recycling processes are being achieved and complied with through direct and indirect resources such as delivery drivers

Please note: This Team Lead role is for our 4-day roster with set rostered days - Monday, Friday, Saturday and Sunday (4x 10 Hour Shifts).

About you

This is a hands-on role that will see you get involved in all facets of warehouse leadership. You will collaborate with many internal teams and external stakeholders and as such, your customer focus and ability to build relationships will be key to the success of this role. You will also possess:

• 5 years operational warehouse experience
• YR 12 Education
• Demonstrated Team Leadership
• Familiar with Kaizen and Lean methodologies
• MHE training

To Apply

If you are interested in this exciting opportunity with us, please click apply and upload your CV. All applications are strictly confidential.

JB Hi-Fi Group is an equal opportunity employer committed to providing a work environment that promotes diversity and inclusion. If this opportunity excites you (even if you feel that you don’t meet 100% of the criteria) – please don’t hesitate to apply!