Operations Technical Resource

Operations Technical Resource

  

This role has been designed as ‘Hybrid’ with an expectation that you will work on average 2-3 days per week from an HPE office.

Job Description:

   

We currently have an opening for an Operations Technical Resource within our ITOC Team in Newcastle. 

Your Key Responsibilities:

• Be a team player (humble, energetic, hungry and smart) and work towards team goals.
• Successfully resolve technical issues by driving incidents, service request and problems through to resolution.
• Provide input to the customer for strategic and planning purposes.
• Responsible for the technical deliverables in the customer’s Statement of Work (SoW)
• Ensure all established ITOC processes and procedures are adhered to. In particular, Incident, Problem and Change Management.
• Understand and utilise ITIL methodology.
• Represent and lead a HPE team in a face to face customer location visit.
• Create and provide documentation and diagrams to assist delivery.
• Explore proactive opportunities that increase performance, availability, capacity and resiliency of the managed service and the customer environment.
• Assists in relationship building HPE ITOC Australia and the customer.
• Provide analysis and make technical recommendations in the monthly report.
• Experience working with windows, Linux, VMware and other virtualisation technologies.
• Work in on-call roster and perform required work after-hours as necessary.

About You:

• Minimum 2-3 years’ experience in a range of IT technologies, and specialist knowledge in appointed position.
• Experience in supporting HPE and other vendor server, storage, backups and Networking products.
• Good communication and soft skills and qualifications that match position.
• Establishes and maintains co-operative and productive work relationships
• Ensures customer expectations are realistic, mutually understood and satisfied to that level.  Responds to the needs of external and internal customers
• Results orientated and takes action to ensure deadlines and customer commitments are met
• Ability to plan and prioritise workload
• Outstanding communication, presentation and active listening skills

Accountability, Accountability, Action Planning, Active Learning, Active Listening, Bias, Business Growth, Business Planning, Coaching, Commercial Acumen, Creativity, Critical Thinking, Cross-Functional Teamwork, Customer Experience Strategy, Customer Solutions, Data Analysis Management, Data Collection Management, Data Controls, Design Thinking, Empathy, Follow-Through, Growth Mindset, Intellectual Curiosity, Long Term Planning, Managing Ambiguity {+ 5 more}

Health & Wellbeing

We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.

Personal & Professional Development

We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have — whether you want to become a knowledge expert in your field or apply your skills to another division.

Diversity, Inclusion & Belonging

We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know diverse backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.

Job:

Services

Job Level:

Specialist

    

Hewlett Packard Enterprise is EEO F/M/Protected Veteran/ Individual with Disabilities.

   

HPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories.