AddressThe Opportunity
We are seeking a dynamic and self-motivated Outbound Account Manager with a strong knowledge of the hospitality industry to join our expanding Sales Team. This role requires a Sales professional who is a fast paced, motivated and driven to succeed. You need to have the ability to manage a diverse product portfolio and have the desire to network and develop this Territory by enhancing existing relationships and creating growth opportunities via business development and Account Management.
This role is a full-time phone-based position working Monday to Friday based at our Yatala head office with 2 days a week work from home opportunity once training requirements fulfilled. We’re located in a convenient location with a fantastic team culture.
What you’ll be doing
- Outbound customer calling
- On boarding new customers using our online access tools
- Maintain existing account relationships by making outbound and receiving inbound calls to manage customer requirements
- Responsible for managing the Customer base and profitability within multiple territories in conjunction with a Field Sales Representative
- Grow sales through organic growth and new business opportunities
- Following up on leads provided from internet enquiries & customer service
- Provide high level customer service, follow up and after sales support
- Qualifying new business via warm sales leads generated by online and marketing campaigns
- Re-engaging open accounts who have not yet traded with Reward Hospitality
- Self-sufficiency with administration including data entry, quotations, product research, credits & RA's
- Achieve set KPI's relating to outbound call volumes, sales and gross profit budgets
- Establishing and maintaining strong relationships with internal and external customers
- Identifying customer needs and providing solutions to ensure a positive customer experience
What we are looking for
- A minimum of 3 years’ experience in a similar outbound phone sales role
- Skills, knowledge and the drive to meet and exceed your sales, GP budgets and daily KPI's
- Strong sales/business development acumen and confidence speaking to senior decision makers of large and smaller organisations
- Strong communication, persuasion and negotiation skills
- Professional telephone manner and skilled in using professional sales techniques
- To be customer service focused and have the ability to build strong relationships and be solutions orientated
- Strong planning, organisational and time management skills
- To be able to meet strict deadlines and manage time frames for sales reporting, quotes, tenders, appointments, call cycles
- Knowledge and skills using PRONTO or similar platform and intermediate Microsoft Office
- Product knowledge gained from working in the hospitality, healthcare or catering Industry
This is a fantastic opportunity to join our company in a role that will offer rewarding challenges and exciting opportunities. If you enjoy working in a culture that is professional, collaborative and one where you can make a difference, then this is the place for you!
Why work for Reward Hospitality?
We are a forward thinking established business with strong values and we believe our staff are key to our success. We are passionate about providing a productive and safe environment with good facilities. We value the personal development of all staff, and there are many opportunities for you to grow within our business.
- Ability to take part in Work-From-Home once initial training requirements have been fulfilled
- Ability to undertake training and study opportunities
- A friendly and supportive team environment
- Good Work/Life Balance
- Staff discounts on our products
- Onsite parking
About Reward Hospitality
As a leading distributor to the exciting & fast-paced hospitality industry, Reward Hospitality are game changers in their space. With 30+ locations nationwide, Reward Hospitality offers a full-service solution to our customers with an unmatched product, service & digital offering.
At our centre, we’re a large company with a very personal, small business feel. Our friendly community spirit is something that influences our day-to-day operations & our close-knit team are passionate about our business, and we are passionate about them too. We provide comprehensive training for staff to grow in their current roles and invaluable opportunities to build long term careers within Reward Hospitality.
Joining the Reward Hospitality family would give you the opportunity to get involved in the exciting & ever evolving world of hospitality, aged care, healthcare, education & mining industries. Our products are globally sourced, high quality, competitively priced, and our team are committed to designing, sourcing and delivering the very best products and service to our customers. At every level of our company, you’ll be working with talented & experienced individuals, in an inspiring, creative and energetic work environment.
If you are interested, we'd love to hear from you!
To apply, please click the 'Apply Now' button to submit your cover letter and resume
