AddressOutreach Program Coordinators work under the direction of an Assistant Director. They are required to make decisions, problem solve and navigate complex client issues, whilst adhering to relevant legislation, ethical guidelines and policies. Critical thinking, communication and interpersonal skills are paramount, and Clinicians must demonstrate high levels of integrity and emotional intelligence. Bringing knowledge of veterans' and their families' experiences to the role, Outreach Program Coordinators will demonstrate respect for all clients and uphold a strong commitment to confidentiality and privacy.
The key duties of the position include
- Develop and maintain professional relationships with Outreach Program Providers, facilitate communications and coordinate activities of the Outreach Provider Program.
- Provide training on-boarding and off-boarding to Outreach Program Providers and act as the Open Arms liaison point of contact by providing on-going information, debriefing and support.
- Ensure that Outreach Program Providers meet Key Performance Indicators in accordance with the Open Arms Quality and Safety Framework to ensure continuous improvement.(* This will not be required when new MoC is introduced).
- Support Outreach Program Providers in meeting clinical liaison notification requirements and provide post-vention support as required.
- Review requests for partnership referrals and advise on suitability.
- Develop, maintain, and manage a database of Outreach Program Providers and update Intake Allocators and administrative staff on availability.
- In accordance with organisational goals and identified regional demand, ensure a program of treatment and psychoeducational groups and workshops are developed, promoted, and delivered to targeted populations and areas to achieve maximum client and stakeholder access.
- Engaging with complainants of Outreach Program Providers to identify concerns and develop options to achieve resolution.
- Assess and analyse complaints received regarding the Outreach Provider Program with a view to deciding the appropriate resolution actions.
- Act as the first escalation point for complex Outreach Provider Program issues raised by Intake Allocators and Clinical Governance Officers.
- Schedule and attend Continuing Professional Development (CPD) activities, including clinical supervision, to maintain professional registration.
- Apply the principles of cooperative and safe working practices consistent with APS Values and the Department's mission, vision, approach and values.
- Maintain a small clinical workload of clients as negotiated with the Assistant Director.
- Participate in community development and service promotion activities, as required.
- Participate in Open Arms program evaluation and research activities, contributing to project management activities that implement strategic directions and quality improvement recommendations, and provide feedback for ongoing development of clinical policies and procedures, as required.
