AddressWe are seeking a new team member with exceptional verbal and written communication skills to join our dedicated Front Office team as Overnight Receptionist. This position is a crucial role to set the remainder up for the team for their forthcoming day of operations. This is Casual or Permanent Part-time position offering 3 shifts a week (Friday, Saturday and Monday) on the 10.00pm - 6.00am shift.
Located centrally in Bowral, The Berida Hotel is a unique combination of splendour and charm. It also hosts a favourite amongst locals; all-day dining restaurant, Bistro Sociale, two speciality bars; Aspinall’s whisky lounge and Gin Trading Co.
As a Overnight Receptionist you will be responsible for:
- Process payments from guests, create and manage reservations.
- Creating memorable experiences for all our guests for all points of guest interactions.
- Provide intuitive service, with absolute understanding of our guests needs to create exceptional service experiences.
- Cross selling the hotel’s departments.
- Building rapport with each individual guest, to create memorable experiences.
- Handling cash and payments.
- Carry out specific night audit duties, ensuring accurate records and reports.
- Ensure safety and maintain security of the property.
- Respond promptly to requests from guests and resolve any issues in a timely and professional manner.
Successful candidates for this opportunity will have immaculate presentation, impeccable written and verbal communication skills. Naturally demonstrate genuine dedication to The Berida and show a commitment to consistent quality in our product and service. Flexibility to work the occasional day shift is advantageous.
To apply, please send your resume and cover letter to *******@beridahotel.com.au. Only those selected for an interview will be contacted. Thank you for your interest in our hotel.
