AddressPosition purpose
The aim of this position is to serve as the first point of contact and concierge for PALM employees, providing a range of ongoing welfare training and practical support across 38 residential care homes within the PALM scheme. This role requires flexibility and availability for out-of-hours work, including weekends.
Position accountabilities
Logistics, Procurement and Accommodation Support:
Accommodation Preparation
• Ensure accommodation is ready and set up, escalating issues to the Bolton Clarke Property Team.
• Complete and submit accommodation plans to International Sourcing Team.
• Conduct regular inspections of rented houses to ensure compliance with tenancy agreements.
• Assist PALM employees in settling into their new homes and using home appliances.
Transportation and Documentation
• Maintain centralized transportation records for PALM employees, ensuring transport is safe, reliable, and affordable.
• Facilitate the lease renewal process through the BC property team.
• Serve as the primary contact for enquiries regarding employment contracts, tenancy agreements, and PALM program terms, escalating issues to HRBP if necessary.
• Manage documentation and paperwork associated with the PALM program, maintaining accurate records and files.
Collaboration
• Collaborate with General Managers, Directors of Operations, International Sourcing team, and other stakeholders to align with program goals.
Welfare and Community Support
Relationship Management
• Maintain strong relationships with Home Leaders and PALM employees to understand their welfare and wellbeing needs.
• Address varied employee enquiries, assisting individuals to build skills for resolving their concerns independently.
Service Access
• Ensure PALM employees maintain access to essential services such as EAP, medical, and pastoral care.
• Link employees with local cultural communities early in their settlement process.
Administrative Processes
• Create effective documentation templates to meet PALM objectives and DEWR governance requirements.
• Provide timely reporting metrics to DOPs and International Sourcing.
• Report concerns to the International Sourcing team for DEWR reporting.
Wellbeing Meetings
• Conduct fortnightly wellbeing meetings with PALM employees, including Welfare and wellbeing Personnel.
• Provide advice, guidance, and training around PALM welfare and wellbeing.
Onboarding Support
• Oversee support for new PALM employees, including meeting at the airport, providing transport, accommodation, and arrival briefings.
• Ensure critical safety and emergency information is provided to employees.
Training and Liaison Support
Information Sessions
• Coordinate onsite information sessions on topics such as road safety, sexual health, mental wellbeing, budgeting, and alcohol safety.
• Assist in organizing cultural wellbeing and competency workshops.
Face-to-Face Meetings
• Attend welfare meetings with PALM employees and Home Leaders to address concerns and actions.
Communication Conduit
• Act as a welfare communication link between PALM employees and the Residential Home Leadership Team.
• Identify and escalate risks to PALM employee wellbeing.
Incident Management Support
Incident Protocols
• Ensure adherence to the PALM Scheme's incident management and reporting protocols.
• Maintain an issues register for concerns raised by PALM employees, sharing and actioning information with the Home Leader and Director of Operations.
Requirements
- Strong and clear verbal communication skills
- Strong customer service skills
- COVID and Booster Certificate (mandatory)
- The ability to think outside the box to provide assistance in unforeseen circumstances
Benefits
- Salary packaging & tax benefits up to $15,900 tax free & additional $2,600 entertainment
- Career progression and development opportunities
- Range of employee benefits & discounts (300+)
- Supportive and collaborative work culture
APPLY NOW if you share our vision and values and want to join us in changing the face of aged care.
