AddressWe are seeking a highly organised, experienced, empathetic, and positive Support Coordinator who is interested in specialising in Motor Neurone Disease (MND). You will have the opportunity to work closely alongside other MND Advisors/Support Coordinators and be well supported by our Team Lead.
Why Join us?
- Attractive remuneration package including salary sacrificing (we are a not-for-profit entity)
- Excellent learning and development opportunities: with fortnightly in-house PD, regular 1:1 mentoring, and shadowing/supervision opportunities.
- Highly flexible role: with the ability to work varied days and hours (including around school times).
- Awesome company culture: we are a very passionate, mission-driven organisation who are all very committed to supporting clients and their loved ones who have been affected by MND.
About the Role
This role will be both rewarding and challenging. We support people at an incredibly difficult time in their lives, and in doing so, we are able to make a real difference at a time when support is most needed. You will be able to ensure that our clients receive the vital services that are available to them, and reduce the reliance on informal supports and therefore the impact on their family members.
You are required to have a high level of autonomy as you will be responsible for managing your own caseload with support and guidance from our Team Leader. Whilst we work exclusively with MND clients, we take a highly individualised approach in our work to ensure clients receive the care they want/need, when they want/need it.
The role will see you:
- Meet and engage with clients to provide information and advice following an MND diagnosis
- Assist clients to understand and access funding
- Provide pre-planning support to clients that are entitled to NDIS funding
- Assist NDIS funded clients to understand their NDIS plan
- Assist clients to utilise their allocated funding to meet their goals
- Effectively coordinate a client's care team to ensure all supports delivered to the client are focused on their goals. This includes working with public health, support workers, allied health, and medical practitioners.
- Work with clients to build capacity and independence
- Maintain up to date and accurate case notes relating to client supports
- Maintain a thorough understanding of NDIS funding requirements, systems and practices
- Maintain an understanding of other funding sources to support those clients not able to access NDIS funding such as My Aged Care
- Develop knowledge of local service providers and Allied Health Professionals
This is largely a Work from Home position. There is an expectation that you regularly provide face to face supports to your clients who will typically be based in Ipswich, Toowoomba and across the Darling Downs. You will also be expected to come to the Oxley Office monthly for meetings.
About You
You will be highly organised, self-motivating, and proactive in finding solutions! You will have exceptional attention to detail and can be counted on to be reliable and true to your word.
You will have strong communication and negotiation skills. Most importantly, you will be a people person; friendly, caring, smiley and supportive.
Ideally you will have experience in working with progressive neurological conditions and/or palliative care, and/or be proactive in upskilling and developing your knowledge and skills in these areas.
About Us
MND Queensland is a not-for-profit, charitable organisation that exists to support persons who have been diagnosed with MND; a progressive, and fatal neurological disorder. We exist to provide additional supports and services to clients to complement publicly available services. MND Queensland provides clients advisory and support coordination services, allied health supports, equipment hire, voice banking, and education. Our team are all very passionate about providing our clients with the best possible care that preserves their independence and helps them achieve their goals for as long as possible.
To Apply
To apply for this role, please submit your resume and cover letter via Seek. Applications will close on Friday the 12th of July, however we will be conducting interviews as suitable applicants apply so we encourage early applications.
We will accept applications for people looking for part time or full time (we are happy to take on two people to make up a full timer). Please include a resume and cover letter.
