Address
Form of workYour New Company:
Awarded one of the world's most ethical companies for the last ten years, you will be part of a bank that's all about giving back. A bank that's wholly about their customers, you will genuinely be a part of an organisation committed to making a difference. For their employees, they value training, growth and development. Career paths at this bank extend not only in operations, but across all areas of the business. This really is your next opportunity to start your career!
Your New Role:
You will join the heart of the business, in their buzzing Homebush-based contact centre. Some key responsibilities will include:
- Being a first point of contact for members, across inbound; outbound; live-chat; email; and social media communications
- Troubleshoot, educate and answer all queries for members in a positive and knowledgeable manner
- Work towards contact centre KPI's to ensure achievement of organisational and individual goals
- Comply will all associated risk and regulatory policies to ensure the safety of the customers and the bank
What You'll Need to Succeed:
- Previous contact centre or Customer Service experience or studying finance, business, economics or an associated degree is preferred
- Full working rights and the ability to work a minimum of 20 hours per week out of Homebush
- Start on the 18th of March for up to 3/4 weeks of full-time in office training and then move to part-time
- Attend an in-person group interview on Thursday 29th Feb
- Outstanding communication with a ‘member first’ approach
What You'll Get in Return:
- Work for one of the world's most ethical banks - full training provided across all areas of banking
- Huge scope for development if you plan to stay long term, with opportunities to go perm
- $36.80ph + super
- Flexible roster given one month in advance, so you can plan around your study schedule
- Fantastic management, genuine fun and a buzzing place to work
