Part-Time - Customer Service and Training Administration

We are WorkSafe Connect, a Registered Training Organisation with a mission to deliver safety training outcomes that make an impact beyond the classroom. We believe that safety and education should never be a box ticking exercise and as a team we have a relentless focus on achieving outcomes that matter.

For over 15 years we have partnered with businesses and individuals in the resources, construction, manufacturing and government sectors with a focus on positive outcomes from training design through to delivery. 

With facilities in Townsville and Brisbane, we are able to offer a combination of training courses to the public along with customised training services at our clients' sites across Queensland.

We are a small team looking to find someone for a part-time role in our Brisbane office (in Salisbury) - we are flexible however require a minimum of 3 days a week; minimum 5 hours per day and a 6.30am start.

The role includes the following tasks:

Customer Service & Reception Duties

• Answering phone calls and diligently following up relevant client queries
• Transferring of phone calls as appropriate
• Understanding the business and courses we offer so can confidently answer questions and identify opportunities 
• Welcoming and assisting students prior to course commencing

Training Administration

• Printing and preparation of course materials
• Audit completed course materials against a checklist
• Accurately and diligently enter data into the student management system and result student outcomes
• Scan and archive course materials
• Assist with gathering and review of evidence for funded programs
• Other administrative support as required

Facilities

• Assist in maintaining cleanliness of the premises
• Procurement of supplies for the daily running of the facility
• Using company car to check the mail and pick up resources / consumables needed for training

The role would suit someone with the following attributes:

• Previous Customer Service experience
• A helpful and friendly manner
• Previous administration and data entry experience
• Time management and prioritisation skills so can manage a variety of tasks and competing deadlines
• An eye for accuracy and detail
• Can operate effectively in a small team environment
• Drivers licence essential

• Opportunity to be an integral part of a progressive and continually growing RTO.
• A positive work environment.
• Ongoing training and development.

To apply for this position, please apply via Seek and also email your resume to ****@worksafeconnect.com.