Address
Form of workAbout the role
You will understand the Campervan Sales market and its After-Sales requirements to achieve company goals and objectives, evaluate customer and dealer network needs to provide a high level of satisfaction and provide effective support and performance management to ensure the after-sales repairs and services are completed according to company guidelines.
To achieve this, your key activities will include but not limited to:
- Parts warranty claim handling
- Parts warranty support response in compliance with defined targets
- Customer care support and satisfaction
- Working with dealers to ensure stock holdings and lead times meet customer expectations
- Provide training as required for dealers
- Technical dealer network support, parts interpretation
- Track parts deliveries - ensure adequate information flow on estimated delivery timeframes.
- Recoup any outstanding warranty costs and record warranty claims
- Manage parts for vehicle up fit and dealer sale list
- Ordering, stocking, distribution of spare parts to repairers / dealers for all brands
- Back order management
- Process improvement
- Liaise with other stakeholders and departments as needed
This position is a permanent full time role with approximately 38 hours, Monday to Friday. Based in Northgate
Skills and Experiences
We are looking for a well-organised and team-focused individual with high energy levels.
You should possess the following skills and experiences to be successful in this role:
- A minimum of five years’ experience working within the Aftersales/Service Advisor / Parts industry
- Strong negotiation and communication skills
- Excellent time management and organisational skills
- The ability to read and understand technical drawings and instructions
- Technical knowledge of Campervans, Motorhomes and Caravans
- Knowledge or parts management or dealer management system, knowledge of Sage would be highly regarded.
- Relevant and up-to-date knowledge of vehicle design and manufacture, consumer and vehicle legislation, industry and trade practices are highly regarded
- Ability to deliver results while balancing business objectives and excellent customer service
- High level Sales skills particularly in relationship to caravan or automotive parts.
- Ability to deliver technical and administrative tasks, control systems and financial resources
- Strong negotiation and communication skills
- Ability to manage sourcing and ongoing supply of parts as required.
- Reading and understanding technical drawings and instructions.
- Problem solving.
- Excellent computer skills
Culture and Benefits
- Access to product trials free of charge (Motorhome holidays anyone?)
- Ongoing support and training
- A fun and supportive company culture
If you are looking for a fast-paced, yet rewarding role in an exciting industry, and you believe you possess the required skills and experiences, then please apply now.
We are an equal opportunity employer and we aim to recruit a diverse range of people with a diverse range of talents to help us achieve our goals. All applicants must have the right to work in Australia.
About the company
thl is a global tourism operator listed on the NZX and ASX (code: THL) and is the largest commercial RV rental operator in the world. In November 2022, thl merged with Apollo Tourism & Leisure, creating a multi-national, vertically integrated RV manufacturing, rental, and retail business spanning motorhomes, campervans and caravans. thl also operates tourism adventure, travel technology, and commercial vehicle manufacturing businesses.
