AddressRole Description:
As a Parts Interpreter, you will perform administration duties and respond to all customer and workshop enquiries.
Benefits:
- Unparalleled training and career development opportunities including in-house and manufacturer training
- Long-term employment with career development and progression
- No more washing – uniforms are supplied and laundered for you
- Attractive hourly rates based on experience and skills
- State of the art workshops with diagnostic equipment
- A friendly team-based working environment
- Ask us about our generous salary packaging program
- Ask us about discounted loans with HSBC
- A generous workplace benefits scheme, including discounts on health insurance and banking services
Key Responsibilities:
- Interpret van and light truck parts whilst delivering an exceptional level of customer service
- Responding to customers via email and phone regarding parts enquiries
- Interpreting FUSO, Mercedes Truck, Freightliner & all other makes parts catalogues
- Processing invoices and quotations
- Provide effective and efficient customer service and product advice on parts
- Opportunity to eventually learn about the sales aspect of this role and be able to navigate conversations regarding selling more parts to customers
Requirements:
- Need to have experience and / or understanding of truck parts and be able to guide clients based on requirements
About you:
- A good mechanical / parts understanding
- Respond efficiently and effectively to all customer and workshop enquiries
- Good administration and organisational skills
- Enjoy working in an energetic environment
- Excellent attention to detail with good written and verbal skills
- Reliable and punctual person with a “Can Do Approach”
- A valid Australian driver’s license
- Background in the auto industry would be an added bonus
About Us:
Velocity Vehicle Group (VVG) has just celebrated 25 years in operation and is Daimler Trucks largest truck dealership group globally. Velocity Truck Centres Australia, part of VVG, are locally managed and are the largest dealership group of Daimler Trucks in Australia. We sell and service Mercedes-Benz, Fuso and Freightliner trucks right across the country. Speed, Value and Trust are at the heart of everything we do. We employ 1,000 people in 20 locations around Australia
