Parts Sales Coordinator

About the role

We are seeking an energetic and results driven Parts Sales Coordinator to join the team at our Tamworth branch.

Reporting to the Parts Supervisor, you will be responsible for providing a high level of customer service to key stakeholders. You will be a highly motivated and proactive individual who thrives on a challenging fast paced role and is passionate about customer experience.

This role requires the ability to fulfil customers requirements and needs, actively participating in regular stocktakes as well as assisting with warehousing duties such as picking, packing, dispatching parts and general housekeeping.

Our successful candidate will work 10.5-hour shift from Monday to Friday with the opportunity for overtime available.

Key Responsibilities

• You will be the first point of contact for all customers' parts orders
• Inbound order call management
• Data processing
• Parts interpretation
• Follow up customer enquiries and fulfill their requirements and needs
• Regular Stocktakes
• Assisting with warehousing duties such as picking, packing, and dispatching parts

Skills & Experience

• Previous experience in a high-level customer service role
• An aptitude and interest in technical/industrial products/services
• Problem solving skills and the ability to manage multiple tasks
• Intermediate computer literacy skills - MS Office and internet-based applications
• Excellent communication and interpersonal skills with the ability to effectively liaise with customers and a diverse range of team members
• Positive attitude and passion to deliver the best outcome for the customer every time
• Forklift and Drivers licence class C
• Familiarity with Caterpillar processes or equipment would be highly regarded however not essential

Why join WesTrac?

As one of the World's leading Caterpillar dealers, WesTrac services a broad range of customers across NSW, ACT & WA. Our ongoing success is attributed to the individuals that make up our teams, which is why we offer a competitive benefits package and pride ourselves on our Safe, Engaged and Customer Focused Culture. As a WesTrac team member you will receive:

• Competitive remuneration
• Annual remuneration and performance review
• Discounted CAT hand tools
• Fitness Passport for the whole family
• Up to $8k in relocation assistance for eligible candidates
• Income protection with 24/7 coverage
• 12 weeks paid parental leave
• Online Learning Library to support your continued development
• Opportunities for progression with pathways to leadership roles

Apply Now

If you believe you have the skills and experience to succeed in this role, please submit your cover letter and resume for consideration via the link.

For further information regarding this role, please contact our Recruitment team on 1300 797 028

Successful applicants will be required to complete a satisfactory National Criminal History Check as part of the recruitment process.