Address Why you'll love working for Hilton!
·Access to the world's best Team Member Travel Program with highly discounted rates
·Discounts of up to 25-50% on products and services in participating Hilton outlets
·Comprehensive training and support for your new role
·A competitive industry salary and bonus scheme
·Access to Hilton University training, offering more than 3000 learning programs
·Extensive range of career development opportunities.
A Coordinator, Area Sales Office (ASO) - Australasia will primarily provide administration support for ASO they are based in. This will include full administrative support for the client base, travel arrangements, events, expenses and liaising with external and internal customers.
You will provide administrative support for the ASO office. This may be either for an individual ASO Office where the coordinator will support the Account Directors and / or the Director of Sales or the administrative functions for the ASO Hub which supports the ASO Director and the Directors of Sales. The tasks may also include assisting in organizing events, maintaining data and reports, office management, maintenance of ASO information in the various portals and liaising with clients both internal and external (if required). You may also be assigned to a specific division within the ASO office and as such will then be responsible for other specific tasks that might be required.
What will I be doing?
As the Coordinator, ASO - AUA, you will be responsible for performing the following tasks to the highest standards:
Planning Activities 15%
- Coordinate with relevant stakeholders in advance of any events, exhibitions, roadshows etc.
- Plan meetings with preferred suppliers and contact in advance of upcoming events.
- Plan schedule of communication to hotels who might be interested in participating the various events with all the relevant information.
- Support the Sales team with planning and coordination of the various sales calls, Familiarization (FAM) trips and exhibitions.
- Plan ordering of office supplies and giveaways etc.
Organizing Activities 75%
- Provide Admin support for the sales team and assist in their daily activities where necessary.
- Organize collection of monthly sales reports for the team (where relevant).
- Ensure updated entry of activities and travel plans.
- Organize participation information for events and sales calls with all the relevant data. Ensure that the information includes payment details, participants details and travel / attendance arrangements.
- Ensure relevant communication is properly executed proactively both within the team and also within the hotels.
- Maintain and update relevant reports, special promotions, contracts, agreements and client databases for use by the Sales team.
- Maintain proper records retention (including contracts) as per the Reports Retention Policy.
- Coordinate client communication.
- Organize advance briefing during sales calls and FAM Trips to the hotels.
- Coordinate any required administrative work in terms of reporting of figures, account forecasts and drawing up account development plans within a given time frame.
- Manage hotel information centrally for the office and / or Hub.
- Help in preparation of monthly expenses and travel authorizations.
- Assist in meeting arrangements for HWS meetings where necessary.
- Coordinate collection of information for the various trackers (where relevant).
- Recording and preparation of accurate minutes of meetings (where required).
- Assist in handling corporate (or Other) RFPs, Preferred Agreements and act as a liaison between the sales teams, hotels and customers.
- Responsible for data and information on the Lobby pages as well as the common drive.
Directing Activities 5%
- Direct stand managers and support staff during various events.
- Direct contractors and suppliers to ensure smooth running of the offices.
Staffing Activities 5%
- Maintain all relevant personnel documentation and files including attendance and vacation schedules.
In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the supervisor based upon the particular requirements of the company.
- Handling and delegating any ad hoc enquiries from non-managed accounts.
- Assist in preparation of sales presentations based on the customer needs.
- Participate and attend relevant events and /or meetings where required.
- Ensure all calls are handled as per company standards and act as a point of contact in the absence of a salesperson.
- Liaise with the other ASO offices where appropriate.
- Attend client meetings (if required) and represent Hilton Hotels. Implement and use basic sales guidelines set out in Customer interaction programs as defined by Hilton.
- Hosting WebEx calls for offices.
- Set up coordinate and report the after-event surveys.
- Assist other administrative functions when required and directed.
What are we looking for?
ACoordinator, ASOserving Hilton Brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
- University degree / Diploma or experience in lieu thereof.
- Significant work experience in administrative roles requiring a high level of organization.
- Excellent communication skills: presentations, written and verbal.
- Ability to direct collaboration among the team and external resources.
- Experience working in multi-cultural or international settings.
- Demonstrates the highest standards of ethical behaviour and absolute discretion with sensitive information.
- Ability to take initiative to identify, prioritise and implement actions required to achieve functional goals.
- Strong organizational skills and ability to manage multiple projects and work effectively under time and resource constraints.
- Maintain a team focus by showing cooperation and support to colleagues in pursuit of department goals.
- Ability to read, analyze and interpret data.
- Open minder, flexible, creative and uses initiative to resolve issues.
- Motivated, committed and enthusiastic, seizing opportunities to learn new skills and knowledge.
- Maintain a high level of professionalism in dealings with customers and internal stakeholders whether face to face, on the phone or via other channels.
- Advance knowledge of MS office and basic to intermediate knowledge of sales tools used.
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
- Hospitality industry experience in Sales and Marketing roles.
- In-depth knowledge of business sector management.
- Advance Excel skills and expert proficiency in Sales Systems (e.g. Salesforce) and processes.
- International experience advantageous.
- Working knowledge of other languages.
- Flexibility to travel.
Job: Sales and Marketing
Title: Area Sales Office Coordinator - Part Time
Location: null
Requisition ID: APA0141Z
EOE/AA/Disabled/Veterans
