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SalaryEmployment Type: Permanent Full Time, 38 hours per week
Location: Bankstown-Lidcombe Hospital
Position Classification: Nurse Manager Grade 3/ Health Manager Level 3
Remuneration:
Nurse Manager Level 3: $135,591.23 - $138,111.46 per annum
Health Manager Level 3: $122,850.00 - $139,559.00 annumRequisition ID: REQ495459
Application Close Date: 14/07/2024
Interview Date Range: 17/07/2024 – 24/07/2024
Contact Details: Ketty Rivas - 0431 287 646 |About the Opportunity
Join our dynamic team at SWSLHD and make a difference in patient care!As the Patient Experience Manager, you'll lead initiatives to enhance consumer satisfaction, ensuring safe, high-quality care.Collaborate with multidisciplinary teams, coordinate complaint responses, and drive quality improvements.Work closely with hospital executives and service managers, fostering a positive culture and improving communication.This role offers a unique opportunity to champion patient rights, resolve conflicts, and elevate the consumer experience.If you're passionate about healthcare quality and want to empower staff to achieve their full potential, join us at SWSLHD.Where You'll Be Working
Bankstown-Lidcombe Hospital is located in the city of Bankstown and is in one of the most multicultural local government areas (LGA) in Australia. This hospital has tertiary affiliations with three universities and offers a range of roles and experiences to employees.The hospital receives highly diverse presentations in ED as well as having general medical and surgical services and sub-specialty services across the hospital. Working at Bankstown-Lidcombe Hospital is a truly rewarding experience which allows you to make a real difference to the multicultural community.Being part of the team at Bankstown Lidcombe Hospital means you will be a part of a friendly and enthusiastic group of people where you will be truly valued in your work. Being a smaller hospital, you are seen as part of the wider Bankstown-Lidcombe Hospital Family where you are known to the other staff and your patients.Bankstown-Lidcombe Hospital is like no other in our district and offers unmatched career development and progression opportunities and the hospital focuses on regular training and upskilling. There are regular occasions for working in more senior role and you will have a great management team who dedicate themselves to providing safe, quality patient care through ensuring they have a cohesive and dynamic team.How to Apply
To be considered for this position, please ensure you address the below questions as thoroughly as possible. View our for information on how to respond to criteria and . * Relevant tertiary health qualifications and /or relevant equivalent management experience within a hospital environment and/or NSW Public Health System.
- Demonstrated highly developed written and verbal communication, interpersonal, leadership and communication skills with an ability to negotiate and communicate with a range of stakeholders from diverse backgrounds.
- Demonstrated experience in the application of relevant legislation and policy including patient rights and responsibilities, understanding of NSW Health Frontline Complaint Handling Guidelines.
- Demonstrated extensive knowledge and experience in addressing complaints within a health care setting including writing letters, briefs and skills acting as a patient advocate to achieve positive outcomes.
- Demonstrated high level of ability and experience to manage complex patient feedback.
- Demonstrated experience developing education in consumer engagement and quality improvement to empower staff to improve the consumer experience and an understanding of adult learning principles for a wide range of stakeholders
- Demonstrated skills in leadership, motivation, self-direction, initiative, and an ability to work across disciplines to achieve positive outcomes within tight deadlines
- Proficiency in using electronic information and management systems such as but not limited to Microsoft Office Products, HPE Content Manager, IMS+ and electronic medical records.
- Applicants must possess an Australian C-Class driver's license (including P1 or P2). Those who hold a C class license (P1 or P2 included) from a state other than NSW must obtain a NSW C class (P1 or P2 included) license within three months of appointment. Learner's licenses are not permitted.
2) Find out more about for this positionAdditional InformationStepping Up – Close the Gap
aims to assist Aboriginal applicants understand how to apply for roles with NSW Health by clarifying the recruitment and onboarding process. If you are an Aboriginal person and wish to obtain more information about applying for a role within South Western Sydney Local Health District, please contact the SWSLHD Aboriginal Workforce Team onSalary Packaging
South Western Sydney Local Health District employees are able to enjoy the benefits of salary packing. Visit for more details.Health & Fitness
South Western Sydney Local Health District employees receive discounted Gym Membership/Corporate Wellbeing Programs, including .Transforming Your Experience
Transforming Your Experience (TYE) is SWSLHDs key strategy to always positively transform your, our patients, our consumers, our staffs and our communities experiences across our organisation and services. Our vision is that our care is always safe, high quality and personalised and all our staff are supported and empowered to achieve their full potential. SWSLHD upholds the CORE Values – Collaboration, Openness, Respect and Empowerment.To be eligible for permanent appointment to a position in NSW Health, you must have an Australian citizenship or permanent Australian residency.At South Western Sydney Local Health District we are proud to be an equal opportunity employer, where we don’t just accept differences but we honour and support it. Committed to providing a working environment that thrives and values diversity, we encourage people of ⚫️ 🟡 🔴 Aboriginal and/or Torres Strait Islander ⚫️ 🟡 🔴 background, people with a disability and people from the LGBTQI+ community to apply.SWSLHD is committed to driving a child safe culture that upholds children and young people’s rights. We strive to ensure children and young people feel safe, supported and included in their care. Existing staff of SWSLHD and those seeking employment are required to take the safety, welfare and wellbeing of children and young people seriously while taking action to keep them safe from harm and abuse.Connect with us on , andApplications Close:
