Patient Services Assistant Icu - Victorian Heart Hospital

Our Support Services team is the “heartbeat” of Australia’s first Heart Hospital

As a Monash Health hospital, the Victorian Heart Hospital features a unique, patient centred model of care and is uniquely positioned to provide tailored cardiovascular care for all Victorians, and specialised life-saving procedures for our community. It provides inpatient and outPatient Services, intensive care, cardiac emergency, surgical theatres, cardiac catheterisation labs, diagnostic imaging, cardiac clinics, rehabilitation, pathology and pharmacy. It also houses world-class Monash University and the Victorian Heart Institute research facilities, representing a powerful model of collaboration, innovation and excellence in cardiac care to change the story for cardiovascular disease in Australian and the world.

General Services

The General Services department at the Victorian Heart Hospital supports all areas and includes Patient Services Assistants, Environment Services and Porter teams. These teams are customer focussed and take personal pride in delivering an outstanding service. 

Patient Services Assistants 

Opportunity for Patient Services Assistants to work across all departments at the Heart Hospital as well be part of a wider Monash Health Support Services team.   Ideal candidate will enjoy working within a committed team who strive to consistently deliver high quality and efficient cleaning and patient support services. 

Key responsibilities include but not limited to: 

• Transfer and transport of patients throughout the hospital
• Use of lifting equipment, bed movers and wheelchairs
• Assisting nursing staff as requested
• Transfer and cleaning of ward equipment
• Department/Ward Cleaning

Now Available:

Ongoing Role (76 Hours per fortnight + ADO)

Wednesdays to Sundays 7:00am – 15:30pm

About You 

You’re an amazing Support Services professional and experienced Patient Services Assistant who takes personal pride in your work and brings out the best in people. You’re currently in hospitality or healthcare and ready to take the next step in your career.   

We invite you to join our friendly, hardworking team and showcase your ability to provide high quality, customer focused service to internal and external stakeholders. You will thrive and excel in providing efficient timely service delivery at our newly built cardiac facility.

To ensure your success in this role, you will have following demonstrated skills, experience and knowledge:

• Certificate III Health Services Assistant (Essential)
• Previous experience as a Patient Services Assistant (Desirable)
• Excellent understanding of patient identification procedures.
• Ability to comprehend and follow verbal and written instructions and procedures
• Able to undertake physical work including lifting, carrying and manual handling
• Good understanding of cleaning methodologies and infection control procedures
• A strong commitment to working effectively as part of a team and autonomously
• A “Can Do” attitude with the capability to problem solve and troubleshoot
• A positive attitude and drive to deliver excellent customer service
• Genuine interest in working with and caring for people
• Flexible approach to working in all areas as required

Monash Health is a great place to work and grow your career in Healthcare

We recognise the value of equal employment opportunity and are committed to patient safety and promoting fairness, equity and diversity in the workplace and we are relentless in our pursuit of excellence and work to our six guiding principles and iCare values.

Join our world-leading Cardiac facility, featuring:

• New model of cardiac care in the delivery of patient centred care excellence
• Architecturally designed sustainable building, filled with colour, natural light and space
• Cutting edge state-of-the-art technology, on-site education and world-leading research
• Dedicated leadership team fostering high performing talent within a tertiary hospital
• Best place in Australia to advance your career in Healthcare
• Victoria’s largest public health service with over 22,000 employees
• Only healthcare organisation ranked in LinkedIn Australia’s 2022 Top Companies List
• Opportunity to work closer to home and enjoy Melbourne’s Southeast Lifestyle
• Salary packaging options, comprehensive Health & Wellbeing program, Free flu vaccinations, Private health insurance at discounted rates, + more

How To Apply

We’re only able to accept applications submitted via the Monash Health online Mercury System

Details on how to apply and probity check requirements, refer to attached Application Guide located under Position Documents

Selection activity may commence prior to closing date, apply today.