Patient Services Assistant Supervisor

• Salary Packaging available• 5 weeks annual leave (pro rate for part time)• Frankston, Mornington Peninsula & surrounding locations• Classification Range: GENERAL SERV. SUPER (GN1) & Pat Service Assistant (PS25)*Who We Are and What We Stand ForPeninsula Health is the major metropolitan health service caring for a community of 300,000 people. Our Vision is to provide exceptional health and community care. To realise this vision we need people who strive for a sense of achievement, take an interest in their individual growth, enjoy innovation and looking for ways to improve and have a passion for communicating and connecting with others.In representing Peninsula Health, we expect all employees and volunteers to reflect our values: Be the Best, Be a Role Model, Be Open and Honest, Be Compassionate and Respectful and Be Collaborative. We are One Peninsula Health.What you will be doingWe are currently seeking a suitably experienced and qualified individual to join our team as the Patient Services Assistant and a Patient Services Assistant (PSA) Supervisor. This is a permanent part time position 40hours per fortnight Night Shift.As a Supervisor within the Support Services Team, you will not only be responsible for supervising the work of others, but you will also provide coaching and leadership to Patient Services Assistants (PSA) on a day-to-day basis.Additionally, you will serve as an integral link between the Nurse Unit Managers (NUM) and the Non-Clinical Ward Support Manager as you assist in resolving issues and finding solutions to problems.Key Responsibilities• Provide effective Supervision of PSA staff on a daily basis.• Understanding of Occupational Health & Safety principles.• Organise workflows and ensure that employees understand their duties or delegated tasks• Monitor employee productivity and provide constructive feedback and coaching• Receive complaints and resolve problems• Ensure a high level of customer service at all times• Maintain a clean, hygienic and safe environment under the Cleaning Standards for Victorian Health Facilities 2011• Undertake cleaning audits in accordance with the requirements of the Cleaning Audit ScheduleFor further information refer to the position descriptionWhat You Need• Previous Hospital or healthcare experience• Hold a Certificate III in Health Support Services or Health Services Assistance• An Understanding of Occupational Health & Safety principles• A high level of customer service• Working knowledge of MS Office suite• Excellent organisational & communication skills• Ability to set goals for performance and deadlines in ways that comply with company’s plans and visionWhat NextIf you experience any issues signing in or registering, please feel welcome to contact us - the People Experience Team on (03) 9784 2700.Additional RequirementsPeninsula Health is an Equal Employment Opportunity Employer that is committed to inclusion and diversity and promotes a workplace that welcomes and includes the unique contributions of all people. We encourage applications from individuals who identify as being Aboriginal and Torres Strait Islander, are culturally diverse, LGBTQIA+ or who have a disability to apply. We are also strongly committed to the safety and wellbeing of children and young people.We encourage you to talk to us about any adjustments or additional support you may require during the recruitment process.To find out more about our recruitment processes, compliance obligations and to prepare your application to join our team please visit:https://www.peninsulahealth.org.au/careers/working-preparing-employment/*Please refer to salary circular Victorian Public Health Sector (Health andAllied Services, Managers and Administrative Workers) Single Interest EnterpriseAgreement 2021-2025 for salary range.This role must be fully vaccinated for Covid-19 and meet the requirements of the Peninsula Health immunisation policy.Join Peninsula Health and help us to deliver safe, personal, effective & connected care to every person, every time.