Patient Services Coordinator (Medical Receptionist)

Monash IVF are leading the future of reproductive care
Monash IVF is renowned for advancing the delivery of reproductive health services for contemporary lifestyles. As leaders in our field, we provide comprehensive and compassionate care to improve the experience and outcomes for patients.

Monash IVF Group values each and every one of our employees
Leading the evolution of care also means caring for our people. We ensure all employees feel included, supported and valued. Being part of the Monash IVF Group gives you access to many benefits, including the following:

• A Learning & Development Framework that supports your professional development
• Access to a contemporary Employee Assistance Program for employee wellbeing; physical, mental, social and financial.
• Internal mental health peer support program
• Fitness Passport Access
• Discounts on MIVFG fertility and ultrasound services
• Paid IVF Leave
• Paid Parental and Partners Leave

A role with unique responsibilities
Our Patient Services Coordinators (Medical Receptionist) have a very important role at Monash IVF. You will be the first-person patients meet when they engage with our clinic. With exceptional service, underpinned by compassion and attention to detail, you will directly enhance the patient experience. Under guidance from the Patient Services Team Leader, your responsibilities include:

• Delivering exceptional admin services to all internal and external stakeholders
• Ensuring best-in-class patient experience at all times 
• Providing general administrative support to the team
• Managing patient bookings and monitoring clinic appointments
• Triage incoming calls and emails
• Accurate data entry into the patient management system
• Medical billing and receipting
• Providing practice management support to our doctors when required  

Are you the ideal candidate for us?
Understanding there are ups and down in reproductive health, our Patient Services Coordinators will be sensitive to the needs of patients and will support their wellbeing through timely and considered communication. Ideally you will bring the following:

• Experience with monitoring a switchboard in a professional manner
• Knowledge of medical terminology (desirable)
• Excellent communication skills and cosistently applied throughout all communication channels
• Ability to apply the 5E patient experience principles- empathy, entrust, engage, empower, expectation
• Exceptional computer and IT skills, Microsoft Office Suite essential
• Strong attention to detail
• Ability to work cohesively within a multi-disciplinary team
• Superior time management skills with proven ability to multitask
• A willingness to embrace the Monash IVF Group principles – Care, Collaborate, Communicate, Commitment, Create. 

If you’re ready to join the brave leaders of reproductive care, please follow the link below.

Closing Date: 10 February 2024

Danielle Benedek
HR Business Partner NSW
0412 548 *** 
  
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