Patient Services Officer

#519477 Patient Services Officer

Emergency Department

Calvary Mater Newcastle

Multiple Positions Available

• x 1 Permanent Part-Time (24 hours per week)
• Causal positions available for suitable applicants
• Classification: Administration Officer Level 3 Year 1-2
• Remuneration: $33.30-$34.33 per hour, excluding superannuation.
• 7 day a week roster - rotating day shift and afternoon shift only 

About the role

The Patient Services Officer is responsible for providing a courteous, effective and efficient patient support service. This includes obtaining the required medical records; running i.PM reports, maintaining information for electronic whiteboard, patient transport bookings, handling telephone inquiries and providing general clerical support for the clinical team as requested.

Key Responsibilities:

• Maintain patient medical records to ensure correct data entry.
• Provide accurate, timely clerical support for Clinical Nursing Unit Manager and clinical team.
• Receive incoming telephone calls. Redirect calls, take and record messages for staff, follow through as necessary.

What you bring:

• Demonstrated knowledge of medical terminology.
• Experience with.i.PM and medical record management.
• Communication, organisational and interpersonal skills with an excellent telephone manner.
• Ability to work effectively as a member of a multidisciplinary team in periods of high demand and activity.

The Calvary Mater Newcastle is an Affiliated Health Organisation providing services to both public and private patients primarily from the Hunter New England area. Current employees of NSW Health can request to have various leave entitlement balances transferred to Calvary Mater Newcastle on commencement. Leave types may include but not limited to Long Service Leave, Annual Leave and Sick Leave. Applicants are encouraged to discuss this with the Convenor for further information.

For further information please contact Rebecca Robertson Nurse Manager, Emergency Medicine on (02) 401 43*** or ***************@calvarymater.org.au 

Why work for Calvary?

At Calvary, our staff matter. 

With over 130 years’ experience and over 16,000 staff and volunteers, we offer an inclusive and welcoming culture where you are valued, drawing on your own strengths, identity and background alongside a team of professionals who care for our patients, residents and clients.

Your benefits: 

• NFP salary packaging benefits, discounted health insurance and gym memberships 
• Paid parental leave 
• Training, development pathways and career opportunities
• Flexible hours that make sense for you

As we serve the community across Home, Virtual and Residential Aged Care, Retirement Living and Hospitals, one thing sets us apart. Care from the heart. If this sounds like you, apply for a role with Calvary today.

Please note the following:

• As part of the application process, you will be required to complete pre-employment checks which may include, but is not limited to reference checks, work rights, criminal history check, WWCC checks, and a health evaluation to ensure suitability for the role.
• You will be required to provide evidence of immunisation as required for your role including COVID-19, influenza, tuberculosis screening, hepatitis, diphtheria, tetanus, varicella.