P&C Knowledge Management Specialist

P&C Knowledge Management Specialist

• Ongoing role
• Flexible working options available - Hybrid options, work from home and in our?state-of-the-art offices!?

Are you a Human Resources professional who is passionate about Knowledge Management and experienced working with systems??
Knowledge Management is ever evolving and improving, and even though we have made great progress on a project to improve and streamline our approach, the work continues.?
This is an exciting opportunity to work in the DCS People & Culture (P&C) Division leading and working alongside a newly established close-knit team, driving the implementation and adoption of HR Knowledge Management across the cluster.
Looking to the future and how we keep our momentum, the Knowledge Management Lead will play a pivotal role in bringing to life our vision of implementing a single source of truth platform for our employees to have access to consistent, reliable and up to date knowledge that empowers them to perform their best.
You will be joining a cohesive, collaborative, and caring team (the three big C's) and leading the way in ensuring our Knowledge Management platform, Knowledge HQ is up to date, refining as we go.
The DCS People & Culture team supports over 10,000 employees working across multiple agencies who are delivering on our vision of providing the people of NSW with a great customer service when interacting with NSW Government. We are focused on delivering a better people experience, supporting and enabling the business to deliver success and adopt new ways of working by embracing innovation and positive collaboration.
People who are seeking regional, remote or hybrid work are welcome to apply.
You will be part of a dynamic, multi-disciplinary team that values diversity of thought, promotes collaboration and innovation, and has a passion for executing complex projects that make a difference.
What will your day involve??

• Oversight of P&C knowledge and the knowledge life cycle via the new Knowledge Management platform, Knowledge HQ?
• Champion and advocate for Knowledge HQ, driving the adoption of the platform as the P&C single source of truth through targeted change management and communications initiatives
• Lead a small, energetic and dynamic team to achieve operational goals
• Stakeholder management across all levels to push the P&C Knowledge Management directive?
• Project management and coordination of Knowledge HQ plans in line with strategic goals

Let's talk about You!
This role will suit an engaged Knowledge Management Specialist who has proven experience working with systems and experience in HR and/or Learning and Development.

• A technological and systems minded individual who has experience with SharePoint and can operate at a strategic level but wouldn't shy off from getting hands on to deliver on objectives. A background in HR would be highly advantageous.
• A leader who will mentor and engage their team while maintaining a great employee experience.
• Thrives around people, working towards collaborative relationships with internal and external stakeholders.
• Excellent communication skills with a flair for creative writing

• A proven track record of continuous improvement for people, process, and/or technology.
• Outstanding problem-solving skills, including ability to analyse and solve complex problems
• Customer-centric, solution-focused approach to your work
• Keen interest in enabling technologies such as the Microsoft suite, SharePoint, Service NOW, SAP,

Okay, so what's next?
To start your journey towards joining us, please click on the link below and attach your resume (max 5 pages) and cover letter (max 2 pages).
In your cover letter please share your motivation for applying for this position and your relevant experience.
Salary Grade 7/8, with the base salary for this role starting at $106025 base plus superannuation
Click to access the Role Description. For enquiries relating to recruitment please contact Mel Maung via Mel.Maung@customservice.nsw.gov.au.
Visit the to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description.
Closing Date: Thursday, 25 January 2024, 9.59am (AEST)
Working at Department of Customer Service
The Department of Customer Service (DCS) is a great place to work! Our values of accountability, trust, service, and integrity drive our initiatives and culture. We support innovative programs in areas as broad as digital government, consumer protection and major public works. We are an inclusive organisation that celebrates diversity and flexible work practices and believe our people are our greatest asset.
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You Belong Here
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We have 8 million+ reasons to care and want our employees to represent the communities that we serve.
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We want you to bring your best self to this application process. If you feel you may require an adjustment during the recruitment process, please contact our Diversity, Equity and Inclusion team via Mel.Maung@customservice.nsw.gov.au or 02 9494 8351.
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