AddressTHE OPPORTUNITY
The Injury Management Support Specialist is a subject matter expert in workplace Injury Management practices. This role strategically identifies opportunities and implements continuous improvement initiatives to enhance return-to-work outcomes, meet legislative requirements, and elevate the Claims team's capability.
This will be a permanent, full time position based in the Sydney or Newcastle offices, with flexibility to work from home.
YOUR RESPONSIBILITIES
- Provide specialist Injury Management coaching, education, training and one on one support to team members to optimise claims outcomes including RTW strategy, medical/Injury Management strategy and decision making, provider usage and Injury Management related legislative requirements.
- Assist with the development, implementation and monitoring of the strategic direction, performance and sustainability of Injury Management practices across Nominal Insurer.
- Work directly with claims specialists and their diamond to support the claims teams to achieve performance and KPI targets as set out as part the BU performance framework.
- Review data and reports for trend analysis on portfolio performance and identification of opportunities for continuous improvement in Injury Management and RTW related initiatives.
ABOUT YOU
- Strong Injury Management capabilities with experience in facilitating strategies to support workers' recovery at work following an injury/illness
- 3+ years demonstrated experience working in an Injury Management role across a variety of medical cases including high risk significant injury claims and complex medical cases
- Tertiary studies in Allied Health (Occupational Therapy, Physiotherapy, Exercise Science, Psychology, Rehabilitation Counselling or Social Work) or Nursing strongly desired
- Advanced communications skills (e.g. motivational interviewing, presenting skills, coaching)
- Demonstrated experience in developing and implementing innovative initiatives/projects to improve Injury Management practices and RTW outcomes.
WHAT WE OFFER
We stand together as equals. EML is an equal opportunity employer so by coming to work for us, you will be part of a culture that celebrates diversity and inclusion. We are committed to maintaining a workplace where everyone feels valued and where we show respect, integrity and honesty.
EML provides career opportunities and great employee benefits, including:
• A vibrant, collaborative innovative team culture
• Flexibility with opportunity to WFH when you are fully trained in your role.
• A corporate wellbeing program with discounted health insurance and gym membership
• Access to discounts at over 350 retailers through our Rewards Hub program
• Entitlement to an annual tenure and performance-based recognition reward
• Comprehensive learning and development support
• Companywide events to celebrate success.
• Quarterly Reward and Recognition Awards
• Up to 16 weeks paid parental leave, plus super
We value our people and are committed to supporting our employees by investing in their professional development and providing generous employee benefits. If this position is of interest to you, please apply now.
