People Operations Intern

Qantas

People Operations Intern

To be a great airline that champions the Spirit of Australia

Why Qantas
Visit Qantas profile

Spirit is everything at Qantas, and we want you to bring yours to ours.

You can find spirit in everyone who works at Qantas. Whether they’re a born explorer, a gifted engineer, or simply like keeping people connected, their spirit makes us proud to be Australia’s national carrier.​ If you choose to come onboard, you’ll be joining a team of over 26,000 people across Australia and the world, where creativity, diversity and innovation are encouraged. Bring your spirit to ours and help your future career take flight.​

We acknowledge the Aboriginal and Torres Strait Islander Traditional Custodians of the land on which we work, live and fly. ​We pay respect to Elders past, present and emerging.

About the role

As a People Operations Intern, you will immerse yourself in relevant Qantas policies, procedures and frameworks and be responsible for responding to all incoming Qantas employee and business manager queries received via a number of channels (including phone and email). You will provide an exceptional level of service while guiding the customer through processes, tools or information that will address their need at first point of contact, as well as process all follow-up transactions, information updates and any necessary escalation.

Your responsibilities may include:

• Partnering with the People & Culture Community in delivering generalist HR support across all departments of the Qantas Group
• Assisting HR Business Partners and managers with Workday queries​
• Providing quality and consistent service through the People Services Knowledge Library
• Proactively participating in coaching, training & development opportunities

You will be ideally be studying a Human Resources degree, and be looking for a placement that can show you how HR works 'behind the scenes' to support a large corporate business. You'll have good skills within MS Office, be willing to try new things and get outside your comfort zone, and have a passion for delivering high quality customer service

What you'll be responsible for

• 🎤 HR Query Handling
  

  Promptly respond to HR queries and support compliance with HR policies

• ✅ Stakeholder Engagement
  

  Partner with stakeholders to understand specifications, business requirements, and communicate insights

Skills you'll need

• 📊 Results orientation
  

  Focuses on outcomes and the steps it takes to achieve them

• 🛎 Service orientation
  

  Actively seeks and develops strategies to help key stakeholders

• 💡 Problem solving
  

  Identifies problems and develops logical solutions that address the problems

Applying with Hatch

Qantas is using Hatch to accept applications for this role. Hatch helps you demonstrate your fit, no matter your background.

Learn more about Hatch