This organisation is a highly desirable and prestigious not-for-profit, professional membership organisation, recognised as a leader in world-class governance training and development.About the Role
You will support all administration, coordination, and delivery of educational courses, events, and initiatives. Deliver exceptional customer service and be the first point of contact for visitors and members attending events and courses. Additionally, you will provide operational support to the Business Centre and Member Lounge.Duties include but are not limited to:
- Coordinate end-to-end course, event and program logistics including liaising with suppliers, venues, presenters, and catering.
- Support members, guests, and clients with registrations, briefs, course notes, and agendas.
- Act as primary contact and engage with all participants answering all queries and escalating complaints when needed.
- Host all participants at face-to-face and/or virtually delivered courses.
- Maintain accurate records, conduct administrative tasks, monitor invoices, and ad-hoc duties as required i.e. reception cover.
- Experience in either customer service, event, training, education, or program administration/coordination.
- Confidence in engaging and building relationships with professional stakeholders.
- Exceptional verbal and written communication skills.
- Strong organisation and time management skills.
- Presentation and public speaking skills
- Strong administration and coordination skills.
- Eager to learn, high level of initiative and team player.