AddressToyota Finance Australia (TFA) is the country’s largest automotive financier. Our past gives us credibility and knowledge. But it’s what the future holds, and how we can make the world a better place, that excites us. It’s not just about technology but what it can do for people.
In Australia there are two separate businesses; Toyota Motor Corporation (TMCA) and Toyota Finance Australia (TFA). While we work closely together, TMCA focuses on vehicles and here at Toyota Finance Australia our priority is to provide finance, insurance and fleet management.
TFA is a place where difference is celebrated. We strive to create a workplace that not only gives equal opportunities to people of all backgrounds and abilities but supports them to reach their full potential.
We're working towards a future where we look out for each other and our planet. Where we enrich lives with the safest and most responsible ways of moving. This is the kind of tomorrow we're imagining here at TFA.
But enough about us…..
What’s in it for you
- Flexible work arrangements
- Access to discounted vehicle purchases for you and your family
- We commit to your development through professional development programs, paid study leave and study assistance, access to Australian Institute of Management courses, secondments, job rotations and more.
- Discounted private health insurance
- 24-hour a day Employee Assistance and Mental Health Program for you and your family
- State based social clubs that run events like Winter Gala Ball, barefoot bowls, cheap movie tickets and family fun events
- We want you to be you, so we encourage you to dress for your day when you are in the office
- Speaking of offices, ours won’t disappoint! Enjoy state of the art facilities that provide space to collaborate and engage with your peers. We have sparkling water on tap and ten blends of coffee to choose from, and if you are looking for something a bit different you can play table tennis, PlayStation or just relax as you enjoy your break time
- Annual salary review, salary benchmarking completed every year and a generous bonus structure for eligible staff.
- Much more….
Our Retail Lending Department has a rare opportunity for an experienced people and operations leader to join our well established and experienced leadership team for a 12 month fixed term contract, to cover a member of our team whilst on parental leave.
With a start as soon as possible and a competitive salary, we are searching for a passionate and dynamic operations and people leader to join our team, as a Toyota Financial Services People Performance Manager. In this role you will support your own dedicated team of Lending Analysts to develop within their current role and prepare when ready for their next role within the organisation. Using the frameworks and tools provided, you will drive a culture of performance and teamwork and a customer centric mindset.
Working collaboratively with your peers in the lending leadership team you will provide operational oversight to achieve departmental metrics and objectives through planning and continuous improvement initiatives.
It’s a fast- paced and highly supportive customer centric environment which places a big focus on your ongoing development and career pathway. Our Retail Lending team operates 7-days a week, this role is required to be available during core business hours, Monday to Friday, with the occasional support required on weekends during peak periods.
Please note, this is a 12 month fixed term opportunity, whilst covering a member of our team on parental leave.
Your main responsibilities will be:
- Provide oversight and direction to employees in the team in accordance with the TFA policies and procedures
- Coach, mentor, motivate and develop staff, including overseeing new employee on-boarding and providing career development, planning and opportunities
- Work with the centre’s broader management team to empower employees to take responsibility for their jobs and goals. Delegate responsibility and expect accountability and regular feedback.
- Foster a spirit of teamwork and unity among team members that aligns to the Toyota Way and fosters a culture of continuous improvement.
- Lead and develop team members using the Operations People Leader Fundamentals framework. Provide an overall context and framework to encourage employee contribution one which includes MyHoshin goal setting, 1:1 feedback, performance appraisal and performance development planning.
- Work with the broader management team to lead the team to meet TFA’s expectations for efficiency, productivity, quality, and team goal accomplishment.
- Provide operational oversight to a Balanced Scorecard pillar, working closely with your peers and Head of Department to drive outcomes for the team, business and customers.
- Manage the preparation and maintenance of reports necessary to carry out the functions of the team. Prepare periodic reports for management, as necessary or requested, to track strategic goal accomplishment.
What can you expect?
As an experienced people leader, your role at Toyota Finance will start with dedicated corporate induction and then on the job training. Over the course of a couple of weeks you will connect in with all other areas of Operations to understand the business operating rhythm and expectations, including people leader fundamentals, coaching framework, quality assurance, workforce planning and lending fundamentals.
A normal day will see you working closely with the Lending leadership team to plan and ensure that departmental metrics such as time to approval and productivity are achieved. You will deliver monthly one on ones with your team, helping them focus on existing role development and opportunities and then planning for future development opportunities. You will connect in and work with other leaders across operations to drive all of operations initiatives and support the broader business objectives. You will be required to participate in the People Leader Forums, and working groups all whilst demonstrating the Toyota Way behaviours and using Toyota fundamentals such as TBP and TPS.
We are proud of the supportive environment we have created which includes dedicated sessions your people leader and ongoing classroom and online training to support you learning journey. You will also get to engage with your colleagues through daily huddles, you will manage monthly all-in department team meetings, dedicated team meeting and many more Operational activities such as Town Halls and Stand Ups to keep you informed and connected.
Your attributes – If you don't meet 100% of the criteria to apply, we’d still love to hear from you. We celebrate individual differences.
- At least 5 years team and people leadership experience, ideally in a fast paced operational environment.
- The ability to coach and mentor a team who work in a fast paced & complex environment
- Contribute to broader Operations strategy, particularly in how the departments manage risk and control
- Demonstrated track record of successfully delivering against multi-dimensional targets
- Ability to focus and have a flexible approach when faced with change & competing priorities
- Experience leading a team who work with strict deadlines, high volume, and multiple customer cohorts
- Effective verbal and written communication with the ability to maintain, influence and build relationships with different stakeholders within and outside of the business
- Ability to lead a team with proven track record driving high performance, including coaching, setting objectives and development planning
- Outcome orientated with a customer centric mindset
- Willingness to learn and adapt
- Strong and passionate team player, we love what we do and we take the outcomes of our team, department and the customer seriously
