People Services Manager

Management - Internal (Human Resources & Recruitment)

Full time

Excellent Benefits + Hybrid WFH(Sydney based only)

• Join a top 5 General Insurer in Australia and NZ
• Key role in our transformation journey; opportunity to make a significant impact 
• Flexible/hybrid WFH - Sydney Based Role

About Hollard

Hollard Insurance is part of the Hollard Group of Companies and a top 5 General Insurer in Australia and New Zealand. We underwrite a broad range of general insurance products, including motor, home, contents, business, and pet. Hollard’s unrelenting focus on diversity and inclusion, collaborative partnerships, and delivering great customer outcomes is at the heart of its business model, driven by its purpose of “Using our expertise, integrity and humanity to go further, together”. 

We have just moved into our new, state-of-the-art facilities in North Sydney! This upgrade represents a major step forward in our commitment to providing innovative workspaces that support hybrid and remote work. Join our team and be a part of shaping the future of our organization in our modern new home.

The Role

The purpose of the People Services Manager is to proactively engage with the team to ensure they achieve agreed expectations consistently, are providing a quality service to the business in a timely manner and contributing to the development of an efficient and effective tiered People Services model.

This role requires a high standard of risk and compliance management, process review, improvement and implementation.

Key Responsibilities will include (however, not limited to the below):

• Coach and support team providing day to day operational guidance and leadership, developing team capability and improving quality of service delivery 
• Work closely with People Services Advisors and Senior People Partners to support the management of workplace issues and concerns, including performance and conduct management and workplace investigations
• Identify insights and opportunities to improve the stakeholder and people experience and manage ongoing continuous improvement initiatives across people, process and systems 
• Support the Head of People Services to oversee and coordinate work volumes, team allocation and team support to enable quality and timely service delivery 
• Act as a subject matter expert in relations to appropriate processes within the People Services function 
• Reporting and analysis on timings and trends of processing to ensure that the People Services team are meeting agreed SLAs 
• Provide support to ensure people cases are managed in a fair and appropriate way
• Work with value chain stakeholders to continuously find opportunities to optimise processes through technology.
• Ensure the appropriate use of process and templates to enable a consistent approach to the management of people issues
• Monitor data and address any issues to ensure regular analysis

About You

• 5 + Years of experience in an operational People & Culture team
• Demonstrated experience in leadership and management of a team
• Understanding of organisational interdependencies, interfaces and processes with employee life cycle
• Demonstrated capacity to exercise judgement, discretion, confidentiality and initiative
• Ability to identify and implement process improvements
• Knowledge of P&C disciplines 

Working at Hollard

At Hollard you will be part of a supportive, valued and committed team. We also offer many benefits to support your professional development and wellbeing including:

• Professional and technical development opportunities
• Flexible start and finish times, work from home, and other flexible work from home options to suit your lifestyle
• Paid parental and partner leave
• Additional leave options, including 5 well-being days each year
• Novated lease options
• Corporate employee discounts from various retailers
• Wellbeing benefits e.g., vaccinations, health insurance discounts, mental wellness training professional memberships, EAP

Hollard is unapologetically committed to creating a workplace that values your diversity with a true sense of inclusion. We actively seek to hire for your different lived experiences (including as relate to disability, ethnicity, faith, Aboriginal and Torres Strait Islander Peoples, gender diversity, sexual orientation, age, neurodiversity). These enhance cognitive diversity and psychological safety in our workplace for everyone. 

Hollard proudly promotes flexible work including remote work, non-traditional work patterns, and work-family balance. 

Please note that a full background check will be completed on the successful applicant.

Please Note:  We will not require any support from Recruitment Agencies and kindly request that no unsolicited resumes are sent to Hollard employees in relation to this role or others. Only direct applications will be considered.

Visit the Hollard careers page to learn about how Hollard will collect, store and handle your personal information.

Your application will include the following questions:

Which of the following statements best describes your right to work in Australia?

What's your expected annual base salary?

How much notice are you required to give your current employer?

Hollard conducts background checks on all new employees. Are there any convictions you would like to disclose? If yes, please provide details.

Established in 1999, The Hollard Insurance Company Pty Ltd (Hollard) and its related entities are part of the Hollard International Group of companies, operating in Australia and New Zealand. We underwrite a broad range of general insurance products, including motor, home, contents, business, bicycle, and pet; both directly and through partnerships.

As a top 5 insurer in Australia, we are also an independent and privately owned company. Hollard works in proud partnership with a range of leading direct insurance brands as well as broker businesses to bring to market an innovative range of insurance products to serve a wide range of customer needs.

Established in 1999, The Hollard Insurance Company Pty Ltd (Hollard) and its related entities are part of the Hollard International Group of companies, operating in Australia and New Zealand. We underwrite a broad range of general insurance products, including motor, home, contents, business, bicycle, and pet; both directly and through partnerships.

As a top 5 insurer in Australia, we are also an independent and privately owned company. Hollard works in proud partnership with a range of leading direct insurance brands as well as broker businesses to bring to market an innovative range of insurance products to serve a wide range of customer needs.

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