People Services Officer

Court Services Victoria

People Services Officer

To provide services and facilities to Victoria's courts, Victorian Civil and Administrative Tribunal, the Judicial College of Victoria and the Judicial Commission of Victoria.

Why Court Services Victoria
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Court Services Victoria (CSV) was established on 1 July 2014 as an independent statutory body corporate to provide corporate and administrative services that support judicial independence in the administration of justice in Victoria.

About the role

 About the Role With a focus on high-quality customer service and compliance, the People Services Officer cultivates positive working relationships with a diverse range of internal stakeholders and supports the Court by facilitating HR processes across the employment lifecycle with a particular focus on high-volume end-to-end recruitment (external and internal).

• Act as the first point of contact for HR queries and requests, respond in a timely and professional manner consistent with relevant legislation (e.g., VPS Enterprise Agreement 2020, Fair Work Act 2009) policy and procedure
• Triage emails received and conduct quality/compliance checking as required
• Provide direct support and guidance to hiring managers and candidates throughout the end-to-end recruitment process (external and internal) and collaborate with other internal service providers in the provision of our service offering
• Manage the Trainee Court Registrar recruitment program on a six-monthly rotating basis
• Fulfil basic and routine requests for HR-related data and reports
• Ensure accuracy in all work completed including records/document management
• In consultation with the Manager, People Services identify and implement process improvements that lead to greater efficiency, productivity, improved accuracy, and a positive employee experience
• Support the Senior Consultants, Manager, and Senior Manager People Services in the delivery of HR-related initiatives and/or projects

About You

• Experience in a similar role
• Sound understanding of employment law with a demonstrated ability to effectively read/interpret legislative instruments including the Fair Work Act 2009, the Victorian Public Service Enterprise Agreement 2020, and workplace policies
• Experience working with an Applicant Tracking System (Springboard preferred) and HR Information System (CHRIS21 preferred)
• Experience working in a complex matrix organisation and/or the VPS (preferred)
• A qualification in human resources (or equivalent) or working towards same

What you'll be responsible for

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  HR Query Handling

  Promptly respond to HR queries and support compliance with HR policies

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  Internal Stakeholder Partnership

  Work closely with internal stakeholders to understand the business and advise on Human Resource matters

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  Implementation of People and Culture Projects

  Design and implement People and Culture projects to support the organization’s goals, and meet compliance requirements

Skills you'll need

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  Collaboration

  Works with others by being open, clear in communication and listening to achieve goals

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  Prioritization

  Compares and ranks the relative importance &/or urgency of different tasks to identify the best order of actions

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  Problem solving

  Identifies problems and develops logical solutions that address the problems