Performance Lead

Performance LeadYou are passionate about process improvement, program delivery, data analysisWe are customer obsessed, resilient & empoweredTogether we can support the effective delivery of the change solution; working cross functionally to ensure change outcomes are successfully achieved.See yourself in our teamYou will have the exciting opportunity to improve and enable the strategy of the Business Banking Operations business with a more streamlined focus on CommSec Operations. You will work across different change initiatives ensuring a successful change outcome and that the change is effective and sustained.Do Work That Matters.CommBank’s Chief Operating Office (COO) Division is looking for a Performance Lead to join and contribute to our COO business Improvement and Enablement centre of excellence for CBA. Every single process we execute has an impact on our customers' lived experience. Working within Business Banking Operations, the Improvement and Enablement teams’ proposition is to enable fast, seamless and superior service for our customers.Your responsibilities will includeProviding support and updates to relevant stakeholders and senior leaders; working as a key business partner.Program delivery including business analysis to inform business requirements, program governance and oversight and delivery including but not limited to process re-engineering.Completing data analysis focused on voice of the customer data and other key operational data points to inform future opportunities as well as validate root cause hypotheses.Contributing to the development of change objectives and measures of success including designing and developing change collateral as required (e.g. presentations, Standard Operating Procedures (SOPs) training materials, communications and reference material)Using metrics to monitor progress and provide updates as requiredWe’re interested in hearing from people who haveAn ability to think critically and analytically and use data driven insights to solve problemsAn ability to build strong stakeholder relationships, who can communicate to a wide range of audiencesExperience in program delivery / continuous improvement.Experience in CommSec or other share trading platform.Working with usWe support our people with the flexibility to balance where work is done with at least half their time each month connecting in office. We also have many other flexible working options available including changing start and finish times, part-time arrangements and job share to name a few. Talk to us about how these arrangements might work in the role you’re interested in.If this sounds like you, apply now!If you're already part of the Commonwealth Bank Group (including Bankwest, x15ventures), you'll need to apply through to submit a valid application. We’re keen to support you with the next step in your career.We're aware of some accessibility issues on this site, particularly for screen reader users. We want to make finding your dream job as easy as possible, so if you require additional support please contact HR Direct on 1800 989 696.Advertising End Date: 05/07/2024