Phone Based Broker Business Development Manager

We are one of Australia's largest, 100% customer-owned mutual banks with credit union heritage. With over 300,000 customers and over 40 branches across five states, we aim to be the best bank for customers and communities. When you join Beyond Bank, you will work for a B Corp and be part of a friendly, inclusive, and supportive environment where you can continue progressing, no matter what stage of your career.Where and how you can workOur head office is in Adelaide. We also have offices in Sydney, Melbourne, Hunter Valley, Canberra and Perth, and we support flexible working arrangements.This is a hybrid position giving you the flexibility to work from home and the Adelaide office.Job DescriptionThe RoleThe Business Development Manager is a Phone Based role that drives business growth while ensuring the quality and compliance of new business. They manage scenarios from accredited brokers to enhance the customer experience, maintain service level agreements, and offer coaching for submission quality improvement, thereby mitigating risks. Additionally, they build and manage mutually beneficial relationships with key community influencers, provide backup support to other regions, and manage operations to meet financial targets, including supporting brokers in regions without physical presence.In the role you will:

• Develop and expand connections with potential and existing mortgage brokers to drive business growth.
• Identify partner needs to recommend appropriate products and services for effective sales.
• Create and implement marketing and territory plans for relevant markets.
• Work with approved aggregator groups and initiate contact with partners.
• Demonstrate the advantages and value of Beyond Bank's products and services through meetings and training sessions.
• Track personal and team performance in meeting sales and activity targets.
• Utilise knowledge of the bank, market, and partners to identify opportunities, risks, and returns.
• Prioritise tasks that impact customer experience and align partners with Beyond Bank's strategies and values.
• Promote and apply good risk management practices, ensuring a positive risk culture and effective compliance management.
• Clearly and concisely communicate complex information, using various methods to enhance understanding.

Desired Skills and ExperienceAbout youYou will be a strategic and relationship-focused professional with expertise in driving business growth within the mortgage market. You will excel at building and expanding connections with brokers and aggregators, creating effective marketing plans, and demonstrating the value of products and services. Additionally, you will prioritize customer experience, apply robust risk management practices, and possess strong business acumen to identify opportunities and mitigate risks.

• Business-related degree and/or postgraduate professional qualification
• 5+ years of experience in mortgage lending
• Proven success in Business Development and relationship management
• Strong understanding of mortgage credit policies and processes
• Knowledge of operational, audit, and compliance requirements in a financial organization
• Previous experience dealing with mortgage brokers
• Strong skills in Business Development, sales, and lending
• Excellent written and verbal communication skills to facilitate relationships

See yourself in our teamThe broker team of Beyond Bank consists of professionals dedicated to cultivating and managing relationships with mortgage brokers. They provide support, training, and resources to brokers to effectively promote the bank's mortgage products. Their efforts are aimed at driving loan origination, ensuring compliance, and enhancing the bank's competitiveness in the mortgage market.Why work for Beyond Bank?If you're passionate about innovation and driven by customer-centricity, then a career with Beyond Bank is for you. We are proud to be an equal opportunity employer and employ people from a wide range of backgrounds, including Aboriginal and Torres Strait Islander peoples, people from culturally and linguistically diverse (CALD) backgrounds, and people with disabilities.And there's even more benefits:

• A flexible, and diverse working environment
• Career development opportunities, training and coaching
• Annual paid work-life balance days to boost your annual leave
• Community volunteer days to support many community charities across Australia
• Access to employee discounts, health and wellbeing initiatives, employee and family assistance, plus more
• The chance to be part of an organisation that works for and with customers and their communities to make a difference and change lives.

By joining Beyond Bank, you will have the opportunity to work alongside talented professionals who will support and encourage you to achieve your full potential. If you are passionate about people and want to make a difference, we would love to hear from you.Apply Now!To find out more about Beyond Bank visit beyondbank.com.au or for more information contactPlease be aware the next step in the process may include a phone screen, video interview, virtual or face-to-face interview, psychometric testing, and all relevant background checking. Some positions may require undergoing 4 weeks of mandatory full training.Applications close 21/06/2024As a certified B Corp we are using our business as a force for good.