AddressAbout TAFE Queensland
TAFE Queensland is proud to be the largest and most experienced Vocational Education and Training provider in the State. For more than 140 years, TAFE Queensland has delivered practical and industry-relevant training to provide students with the skills and experience they need to build lifelong careers. We have recently been named the State Winner of the 2021 Large Training Provider of the Year at the prestigious Queensland Training Awards. Our training is delivered to students and apprentices on-site, online, in the workplace, or on-campus to give people the skills they need to enrich their communities, support their industries, and strengthen their local economies.
By working at TAFE Queensland, you can be part of a highly experienced workforce closely connected with their industries and dedicated to delivering best practices and innovative training.
Your Opportunity
The Planning and Information Officer is responsible for:
- Providing a range of efficient and effective administrative services to the Planning and Information team.
- Providing timely and accurate information to potential clients in relation to course availability and enrolment with the view to fulfil course availability.
- Maintain internal and external information resources and related databases.
This position reports to the Planning and Information Coordinator, Planning and Information and works collaboratively with other business units within the Region.
This is a Temporary, Full-time opportunity, until 30 June 2025 unless otherwise determined.
The position will be based primarily at Acacia Ridge however you may be required to perform work at other TAFE Queensland campuses.
Key Responsibilities
- Liaise with the Client Service and Educational Delivery teams with regards to the maintenance of internal and external information resources i.e. internet, intranet, TQONe Internal Instructions, B2C-CRM, to promote courses and engage student enrolments via the Client Service Centres.
- Liaise with a range of internal stakeholder, including but not limited to Business Managers, Marketing, Educational Planning Unit and Educational Delivery teams to support the overall daily operations of the Client Services team.
- Proactively undertake outbound calls to potential clients that have expressed interest in undertaking a course provided by TQST, or to advise of program changes.
- Assist with data input into a range of education planning management systems.
- Develop and maintain effective communication links with Educational Delivery staff and Client Service management by providing regular feedback on client enquiry areas and information levels in the B2C-CRM system.
- Coordinate and monitor the collation of accurate and up to date centralised reference materials i.e. Program Brochures, Enrolment Selection Forms, timetables, resources list, bookings, QTAC Information and information events.
- Develop and maintain effective communication links with management and educational staff by providing regular reports and feedback on Educational activities.
- Undertake research and development on matters relating to business functions.
- Ensure day to day activities align with business operations.
- Contribute to improvement in business processes and practices.
How you will be assessed
The ideal applicant will be someone who has the following key capabilities:
- Displays the initiative, attitude and ability to thrive within a dynamic, challenging and changing environment with a particular focus on the ability to meet deadlines, set and achieve realistic goals and establish both team and individual work priorities.
- Knowledge of, or demonstrated ability to rapidly acquire knowledge of quality assurance systems and processes, including audit requirements.
- Well-developed analytical and problem solving skills, specifically in the area of implementing and managing student information systems and associated processes, internal controls and reporting.
- Well-developed knowledge of, and skill in the application and utilisation of computerised management information systems and software packages (i.e. spread sheets, word processing and database packages).
- Well-developed interpersonal skills, including the ability to liaise, consult and negotiate with a broad range of client groups within the private and public sector.
How to apply
If you’re interested in this role, click the ‘Apply’ button to submit your application via the TAFE Queensland Recruitment Portal. When submitting your application, please ensure you provide the following:
- A detailed resume;
- A cover letter that outlines your known skills, abilities, knowledge and experience in response to the “How you will be assessed” criteria above (maximum of 2 pages in total); and
- The contact details for two referees (one of whom is your current supervisor)
Closing date: 5:00pm, Wednesday 12 June 2024.
Job Reference Number: TQ2024-609
For further information, please contact:
Gabe Steinbach, Planning & Information Coordinator
(07) 3259 3*** or **************@tafeqld.edu.au
