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Form of workWhat an opportunity!
Chemist Warehouse is Australia’s largest community pharmacy group with over 20,000 team members across 540+ pharmacies, support offices and distribution centres nationally. We also have a growing international presence in New Zealand and Ireland.
At Chemist Warehouse we are committed to empowering you in your profession and providing health and well-being solutions at affordable prices to the communities we serve.
About the Role
The purpose of the position is to professionally manage the retail outlet to meet the commercial and customer objectives of Australia Post. The successful candidate will apply effective business management skills and practices to maximise sales opportunities, improve profitability, productivity, and staff engagement, grow revenue, and provide consistently high standards of customer service.
To be considered, you will have:
- Extensive knowledge of retail operations and processes, products, and services
- Demonstrated ability to establish a collaborative working relationship with customers.
- Evidence of having skills to lead and facilitate the implementation and acceptance of change within the workplace.
- Proven ability to develop the skills and expertise of staff.
- Experience in a similar customer-facing role which required effective and efficient resolution of customer complaints.
- Demonstrated business and commercial management skills with the ability to analyse actual performance and to implement strategies to improve business operations.
Responsibilities include:
- Manage, lead, and motivate staff by defining work objectives, monitoring, and evaluating performance.
- Ensure all business activities meet current compliance and legal requirements, documented sales processes and behaviours and ethical standards.
- Manage the business operations and financial performance of the retail outlet – grow profitable revenue, maximise returns on investment, manage core and new business, and adhere to fraud control, financial integrity, and cash management.
- Review and analyse the performance of the Retail Outlet Operations to achieve the strategic targets and objectives.
- Manage back-office processing such as continuous improvement of streaming and presentation of outward mail, adhere to revenue protection procedures, maintain Post Office Box service standards, stock inventory functions and conducting outlet balancing and audit functions.
- Identify business issues, challenges, and opportunities – organise information, evaluate options, develop a solution, and take appropriate action to maximise results in a timely manner.
Experience:
- Proven ability to develop the skills and expertise of staff.
- Demonstrated high level interpersonal, written, and oral communication skills and an ability to establish and maintain effective working relationships with all levels of management and staff within the organisation.
- Experience having worked in a customer-facing role which required effective and efficient resolution of customer complaints.
- A strong understanding of financial management and planning and therein the ability to grow profitable revenue ensuring better returns on investment.
- Demonstrated business and commercial management skills with the ability to analyse actual performance and to implement strategies to improve business operations.
