AddressAbout Melbourne Teaching Health Clinics
Melbourne Teaching Health Clinics (MTHC) is a wholly owned subsidiary of the University of Melbourne and provides world class clinical training opportunities for the Faculty of Medicine, Dentistry and Health Sciences students. It also provides patient access to high quality health care for members of the Victorian community, within a private practice setting. There are six clinical areas that are central to this service, and they include general medical practice, dentistry, optometry, audiology, speech pathology and psychology.
MTHC places a high level of importance on providing an environment for our staff, patients and students that reflect the values of our organisation. These values have been verified by our staff as being fundamental to the way we operate with each other, our people and our patients. To be ethical, accountable, collaborative and compassionate are values we aspire to live and deliver at all levels of our interactions in our workplace.
As part of the way we see our organisation now and into the future we have a Mission ‘To provide sustainable, high quality, comprehensive patient care and clinical education for the University of Melbourne and the wider community.’ Our Vision is ‘A centre of excellence for collaborative practice, clinical education and patient-centred care.’
About Melbourne Hearing Care Clinic
The Melbourne Hearing Care Clinic (MHCC) engages postgraduate audiology students from the Department of Audiology and Speech Pathology in the School of Health Sciences to provide hearing services under the supervision of leading audiologists in Melbourne.
Services include diagnostic assessments for all ages, electrophysiological evaluations, expert advice on hearing loss management, hearing aid fittings and adjustments, vestibular assessments, personalised tinnitus management, and specialised clinics for autism and auditory processing. Housed within is the University of Melbourne Centre for Auditory Neuroscience, focusing on disorders affecting the auditory nerve and central pathways, catering to infants, children, and adults with auditory neuropathy and neurodegenerative hearing issues.
About Melbourne Dental Clinic
The Melbourne Dental Clinic (MDC) supervises the graduate and postgraduate students from the Melbourne Dental School to deliver dental services under the supervision of leading dental practitioners in Melbourne. We also have a private dental practice with fully qualified dental practitioners. The fees associated with these two levels of service are adjusted according to whether or not they are set in the teaching and learning environment. What makes our service unique is the availability of a wide range of dental specialties in the one location, including endodontics, orthodontics, periodontics, prosthodontics and paediatric dentistry, as well as general dentistry.
About the RoleMelbourne Teaching Health Clinics have multiple exciting opportunities within both our Melbourne Hearing Care Clinic and Melbourne Dental Clinic. These opportunities include continuing full-time positions in addition to part-time opportunities. Whether you have a background in administration, retail or customer service, we welcome your applications to join our dynamic and patient-focused teams as a Practice Administrative Coordinator.
As a crucial member in our Clinics, reporting directly to the respective Administration Manager, you will play a vital role in ensuring the smooth operation of our audiology or dental services.
Your responsibilities will include:
- Delivering exceptional customer service and care as the first point of contact to patients, students, and practitioners.
- Effectively manage appointments, phone inquiries, process billings and payments
- Liaising with key clinicians and other key stakeholders.
You'll be joining a values-driven organisation that is supportive and collaborative, with full-training and support provided on the job. Apply today to make a difference in the lives of our patients through the provision of exceptional care!
About youEssential Selection Criteria
The Selection Criteria is designed to assess the candidate's suitability for the position. If you don’t believe you meet all the points below, but you have relevant skills and experience, we still encourage you to apply.
- Experience in a customer service or retail environment.
- Excellent communication skills, including the ability to engage with a range of internal and external stakeholders.
- Well-developed organisational and time management skills, including strong attention to detail.
- The capacity to work autonomously but also collaboratively and effectively, whilst using initiative to support improvements, within a multidisciplinary team.
- Well-developed computer skills.
- A strong sense of self awareness, positive mindset and a passion for ongoing development.
Desirable Criteria
- Experience in the Healthcare/Allied Healthcare industry.
- Ability to operate EFTPOS machines and a capacity to deal with banks and medical insurance funds.
- Experience with patient management systems, Medicare billing, NDIS billing, Private Insurance Claims and Australian Government Hearing Services Program.
- Awareness of communication approaches for patients with different communication needs.
Benefits of joining the organisation
- Guaranteed 2.25% increase to base salary effective 1 July 2024, and opportunity for incremental progression
- Supportive and experienced team that values your contributions
- Rostered days off (full-time employees)
- Career growth potential and continuous professional development support
- CBD location – close to public transport and shops
- Paid parental leave (in addition to Government Parental Leave Pay)
- Discounts to our clinical services at our various health clinics for you and your family
- Established reward and recognition framework and inclusive work practices
As part of your application, please submit your CV and Cover Letter highlighting why your skills/experience would make you a perfect fit for this position. Please ensure to highlight your interest in either full-time or part-time employment and whether you have a preference for dentistry or audiology.
At MTHC, we value the unique backgrounds, experiences and contributions that each person brings to our community, and we encourage and celebrate diversity. Indigenous Australians, those identifying as LGBTQIA+, females, people of all ages, with disabilities or culturally diverse backgrounds are encouraged to apply for our roles. Our aim is to create a workforce that reflects the community in which we live.
For inquiries, please contact Ms Linda Deckker (Audiology) via *************@unimelb.edu.au or Ms Dushanka Andonvski (Dental) via ***************@unimelb.edu.au (please do not send applications to these emails).
Applications close: Thursday, 23 May 2024
