As a Scheduling Coordinator you will work hard and with empathy to build rosters for our field staff and ensure they can be there for our clients to assist with a variety of domestic, social, respite and personal care services. This role is much more than just a job. Every task you complete as a Scheduling Coordinator helps an older person to live as independently as possible in their own homes, and you get to see firsthand the difference you are making.Why you will enjoy this role:
- A role with true purpose
- Opportunity to grow your career
- Competitive remuneration + benefits
- National footprint
- Flexibility
- The creation, administration, and management of rosters for a group of field employees, to ensure client services are covered by employees with appropriate skill levels to achieve the highest standards of client care, whilst adhering to myHomecare policies and procedures
- Accurately maintain client rosters
- Deliver best practice scheduling in preparing long term roster for clients and field staff in a timely and efficient manner
- Monitor and ensure all shifts have been delivered for field staff
- Action and document phone calls and/or communication relating to scheduling: sick calls, rostering issues, change requests, client enquiries
- The ability to work a rotating roster across Monday to Friday, shifts are: 6am to 2pm, 8am to 4pm and 10am to 6pm
- Experience working in a scheduling role (aged care highly desired) along with strong administration and customer service skills
- Microsoft Office Suite and Procura experience highly regarded
- High level of verbal and written communication skills
- Attention to detail and can multi-task
- Ability to work both within a team and autonomously
- The right to work in Australia
- National Police Clearance or willingness to obtain (the myHomecare Group will organise via WorkPro at no cost to you)