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About the role
As part of icare's major reset to improve recovery and return to work outcomes for injured workers, DXC commenced managing workers' compensation claims in New South Wales in September 2023.
The Practice Group Manager is a key contributor in bringing DXC's claims management expertise to icare and the people of New South Wales. The successful applicant will be a member of the DXC senior leadership team and contribute to the development and implementation of organisational strategies, policies, and practices.
The Practice Group Manager will be responsible for establishing and managing front end and tail claims management teams. The role requires coaching and mentoring of claims team leaders as well as ensuring the claims teams are supported to achieve return to work outcomes and maintain positive relationships with injured workers, employers and treatment providers.
Key Responsibilities:
Manage people leaders and their direct reports (including, but not limited to, case managers, injury management specialists, technical specialists, and administrators)
Monitor team performance against key performance indicators and develop performance improvement strategies as required
Help manage the relationship between the DXC claims team and icare stakeholders
Advocate customer focused solutions to business problems
Develop strategies designed to optimise existing claims processes and outcomes
Provide expert stakeholder management and subject matter expertise to the business
Conduct research, modelling, forecasting, measuring and reporting to support business decisions required for proposed solutions
To be successful in this role you will be:
A polished senior leader with over 5 years' experience, comfortable working across all levels of organisations in a range of industry sectors
Advanced strategic and critical thinking abilities
Ability to identify, build and deliver both tactical and strategic change initiatives
An advanced understanding of Workers Compensation insurance policy and claims service delivery and associated risk management implications will be viewed favorably.
Flexible working arrangements
Our virtual first approach means we offer a high degree of work flexibility. Our teams are spread across multiple geographies delivering a broad range of services. We tailor working arrangements which work for our people. These include working from home, working within metropolitan or regional offices, and working on customer sites.
Employee benefits
DXC offers competitive remuneration, benefits, training, and career opportunities which reflect our commitment to improving the lives of our employees, and the communities in which we live and work.
Some of these benefits include
Extensive resources to support your onboarding and continued development
DXC recognition, our global virtual platform which fosters a culture of appreciation and celebration with real-time reward and recognition
More time to do the things you love with flexible leave options, including purchased leave
More time to do the things you love with flexible leave options, including purchased leave
Time to give to the community with charitable and emergency services volunteer days
An Employee Assistance Program to support you and your family
Novated leasing discounted health insurance, paid parental leave and many other discounts.
We know that great people refer to great people. We will reward you when you bring your friends and family to work at DXC
DXC is committed to building better futures for our customers, colleagues, environment, and communities. We care for each other and foster a culture of inclusion, belonging and corporate citizenship. We put this into action through our social impact practice.
If you want to be part of a culture that drives innovation, delivers results, rewards performance and encourages ideas, please press the "Apply Now" button to submit your resume.
Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here.
