AddressPractice Manager
Location: Brunswick West, Melbourne
About Us:
Junction Psychology is a well-established private Psychology Practice located in Brunswick West, providing professional and confidential psychological services in a warm and welcoming environment. We hold ourselves to a high standard of professional conduct, guided by our values of compassion, client-focused care, and ethical practice. With a strong referral stream and a growing client base, our practice requires additional reliable and ongoing administrative support. You can read more about us here: www.junctionpsychology.com.au
We seek a dedicated, enthusiastic, and professional administrator to join our team in October.
Job Description:
As our administrator, you will play a pivotal role in ensuring the seamless operation of our practice. This position balances business-focused responsibilities with a strong commitment to client care and maintaining our high service delivery standards.
This role will offer part-time hours with flexible working arrangements available for the right candidate. Our preference will be for the administrator to work approximately 4 hours per day on Monday – Friday.
This is a great opportunity for someone undertaking current studies in psychology who would benefit from the experience of working in a well-functioning and highly professional practice. All applicants with suitable experience from any allied health or medical setting are welcome and encouraged to apply.
Tasks and Responsibilities:
- Meeting and greeting clients in a friendly, warm and professional manner.
- Completion of administrative tasks including responding to emails, phone calls, voicemails and faxes promptly and professionally.
- Management of our psychologist’s diaries to facilitate efficient scheduling and operation of the practice. This will include accurately entering client information to create new client files, scheduling/rescheduling client appointments and triaging and booking new clients.
- Management of client accounts including processing payments and rebates, receipting accounts and reporting as required.
- Ensure compliance with Medicare and NDIS requirements through accurate reporting.
- General ad hoc administration duties as requested by the practice directors.
Required Skills and Experience:
- A minimum of 2 years experience in a similar administrative role within a psychology or health care setting. Experience managing multiple practitioners and locations is preferred.
- Understanding of NDIS and Medicare requirements for psychologists.
- Excellent organisational and time-management skills, with the ability to multitask and prioritise effectively while maintaining strong attention to detail.
- Proficiency in Microsoft Office Suite and practice management software (previous experience using our practice management software, Halaxy is not essential as training tailored to our specific practice will be provided).
- Ability to handle sensitive information with discretion and professionalism.
- Strong interpersonal and communication skills with a friendly and warm personality.
- Strong sense of drive and ability to work independently when required.
Preferred:
- Knowledge of third-party funding (i.e., VOCAT, WorkSafe and TAC)
- Studying or interested in psychology (undergraduate psychology students are welcome to apply).
- A sense of humour is always welcome and appreciated!
What We Offer:
Training and shadowing from our current administration will allow for a professional and well-guided induction allowing time to build confidence and competence in the role.
Additionally, we will provide the following:
- Supportive, friendly and nurturing team culture and enjoyable work environment.
- Join a close-knit team that values collaboration, growth, and positivity and is passionate about helping clients to improve their well-being.
- Variety in the role keeps every day rewarding and interesting.
- Parking is available on-site and public transport (tram stop) is available near the practice.
How to Apply:
If this opportunity resonates with you, please submit your resume and a cover letter outlining your relevant experience and why you'd be an excellent addition to the Junction Psychology team.
If you have any questions regarding the role, please email *****@junctionpsychology.com.au or call (03) 9331 0*** to speak with our current administrators.
Junction Psychology is an equal opportunity employer. We pride ourselves on serving a diverse clientele from various backgrounds and life experiences. We are committed to providing a welcoming environment where all clients and staff are respected, valued, and supported. Therefore, we encourage applications from people of all backgrounds. We celebrate diversity and are committed to creating an inclusive environment for all employees.
You can read more about our practice and staff on our website.
We look forward to hearing from you! Please note that only successful candidates will be contacted.
