Practice Manager - Telehealth Mental Health

Mission Statement:

Step into the future of healthcare with The Canberra Private Clinic remote Practice Manager position. 

Our aim is to become the nation's premier innovative provider, connecting individuals across Australia with first-class clinicians. Committed to enhancing access to superior professional care, we utilise technology and foster a supportive environment to positively influence Mental Health.

Who You Are:

You are a dedicated professional looking for a dynamic leadership role that offers the flexibility of remote work. With experience in healthcare management, preferably with telehealth or Mental Health, you are committed to making a positive impact in Mental Health care. You are ready to join a team that values innovation and collaboration, and you are eager to contribute to the continuous improvement of our services. 

Key Responsibilities:

• Oversee daily operations, including scheduling, billing, and patient onboarding.
• Manage a remote team of clinicians and administrative staff, ensuring high performance and job satisfaction along with consistent rostering.
• Implement and refine administrative systems, processes, and policies to enhance efficiency and service quality.
• Coordinate with clinicians to ensure smooth delivery of telehealth services.
• Handle financial operations, including budgeting, invoicing, and payroll.
• Ensure compliance with healthcare regulations and laws.
• Handle complaints and feedback 
• Develop and maintain relationships with key partners, including healthcare providers and technology partners.
• Oversee patient care coordination, addressing any issues or concerns promptly.
• Lead quality assurance initiatives to maintain high standards of care.
• Change Management: Ability to manage and lead change, particularly important in a field like telehealth, which is rapidly evolving. This includes guiding the team through technological upgrades and changes in healthcare practices.
• Quality Control and Performance Metrics: Ability to develop and monitor key performance indicators for telehealth services. This includes patient satisfaction, clinician performance, and operational efficiency.

Requirements:

• Be living in the ACT and able to undertake remote and hybrid work.
• Proven experience in healthcare practice management, preferably in a Mental Health or telehealth setting.
• Strong leadership and team management skills, with experience managing remote teams.
• Excellent organisational, communication, and problem-solving abilities.
• Knowledge of healthcare systems, regulations, and best practices.
• Proficient in healthcare IT systems and comfortable with technology-driven work environments.
• Familiarity with telehealth regulations in Australia
• A commitment to providing high-quality patient care and clinician support.
• Ability to work independently and collaboratively in a fast-paced, evolving environment.
• A deep understanding of patient confidentiality issues, especially in a digital/telehealth context, and the ability to implement robust systems to protect patient information.
• Commitment to the ongoing professional development of the team. This includes facilitating training in new technologies, telehealth best practices, and Mental Health topics.
• Crisis Management Skills: Skills in managing crises in a remote setting, including protocols for emergency situations where a patient may be at risk.

Experience:

Minimum of 3 years in a healthcare administrative role, with at least 1 year in a management or supervisory capacity.

Desirable:

• Experience in telehealth or remote healthcare delivery.
• Ability to network with other health professionals and engage in community outreach to promote Mental Health awareness and the benefits of telehealth services.
• Understanding of Mental Health services and their unique operational challenges.
• A strong commitment to advocating for Mental Health, which includes staying informed about the latest research and trends in Mental Health care and actively participating in relevant discussions and policy-making forums.

This role is ideal for a proactive and innovative individual who is passionate about improving Mental Health care accessibility and quality through telehealth solutions. As The Canberra Private Clinic continues to grow, the Practice Manager will play a crucial role in shaping our services and impact.