AddressThe Industrial Athlete Health Group is on the lookout for a customer service manager / medical receptionist to join our team to take client engagement to the next level.
About the Company
The Industrial Athlete Health Group is one of Australia's most cutting-edge healthcare businesses. Our goal is to make state of the art healthcare services accessible to our clients; and dedicated to creating innovative patient initiatives that change healthcare delivery across the country.
As a group we specialise in Medical Assessments, Health Related Medical Services, and provide occupational health solutions to workforces around Australia.
Our people are at the core of all we do. We are looking for a client engagement | customer service manager who is empathetic, dedicated and agile enough to grow with the company. Apply below if you're seeking a rewarding career change with one of Australia's leading healthcare companies.
About the Role
- Become integral part of our customer facing administration team and take our client experience to the next level
- Assist our health professionals deliver outstanding clinical services.
- Manage pre employment bookings, invoicing and payments over our national network
- Liase and engage with our referral network
- Strengthen ties, implementing strategies to engage community partners and referrers
- Provide friendly and professional communication with clients and other professionals, either face to face, via phone or via email
- Assist the Director and clinical teams perform daily operations
- Assist with marketing of services and social media
Key Requirements
- Manage pre employment bookings, invoicing and payments over our national network
- Proficiency with practice management software and accounting platforms
- Onboarding new employees
- Scheduling of patient appointments
- Processing Hicaps claims
- Correspondence with third parties and internal communications
- Compliance with guidelines for SIRA, Enhanced Medical Scheme & Department of Veterans Affairs and Workcover NSW
Essential Criteria
- Experience or interest in the health industry
- Previous experience in customer facing roles preferred
- Proficient computer skills
- Prior experience with practice management and Xero accounting software
- Experience with managing bookings and billings
- Ability to multi task and perform under pressure with strong attention to detail
- Flexibility in working hours with an opportunity to work from home
- Ability to work autonomously as well as within a team
- Excellent customer service skills and effective interpersonal skills
- Honest, reliable and a strong team player
- Able to work in Australia without limitations or restrictions
We are looking for someone who values a career as in customer service and client engagement who has a long term career goal in mind.
Candidates may need to be flexible with their work hours and work from home options will be considered.
The Office is open 8am - 6pm Mon-Fri; 8am to 12pm Sat-Sun.
Applications should be by CV and cover letter detailing your experience as it relates to the essential criteria. Only those who meet the criteria will be contacted
