AddressDennis Family Homes has a vacancy for a highly motivated and organised Pre-Site Coordinator to join our fast-paced, supportive, and collaborative team based at our Geelong office.
Reporting to the Pre-Site & Compliance Team Leader this position is responsible for ensuring that all customers receive regular, informative and accurate communication throughout the whole pre-site phase of their new home build.
As a Pre-Site Coordinator, you will coordinate activities to prepare for our customers’ new home builds whilst ensuring the highest level of service and satisfaction is delivered.
Daily tasks include:
- Managing the client’s experience by ensuring they are contacted proactively to provide accurate information and updates relating to the progress of their project.
- Proactive management and scheduling of day-to-day communications to customers, Sales Consultants, internal service providers and suppliers to ensure KPI’s and forecast monthly site start budgets are met.
- Act as a subject matter expert for nominated key processes involved in the deposit to site start phase to ensure clients are left with the impression that they are dealing with a highly organised, competent, and reliable project coordinator and DFH business.
- Providing support on a rotating roster to cover Reception during lunch breaks along with office management support duties.
To succeed in this role, the ideal candidate will have:
- Experience in a high-volume and fast-paced environment, preferably in the building, property or related industry.
- Demonstrated customer service and excellent communication skills.
- Confidence in problem-solving and the ability to handle difficult conversations.
- Excellent initiative to manage your own workflow and portfolio of jobs.
- Strong computer skills, both accurate and timely data entry.
- Ability to deal effectively with people at all levels in a manner that represents excellent customer service and demonstrates the values of Dennis Family Homes.
- Demonstrated experience in managing multiple projects or tasks utilising well developed time management skills.
- Full unrestricted working rights in Australia.
At Dennis Family, we recognise that our people are our difference. You will also become part of our Family, working in a supportive team environment. Specifically, our benefits include:
- A competitive remuneration package including incentives.
- Generous staff discounts on Dennis Family Homes.
- Staff rewards, recognition, and celebrations of special events.
- Vehicle leases.
- Health & Wellbeing Program/Activities.
- Exciting career progress for people with the right attitude.
- Company subsidised Flu shots.
- An opportunity to work and grow within a thriving business with a supportive team and learn from those who are the best in the building industry.
Dennis Family has a team of 450+ employees located across Victoria and Queensland with operations in commercial asset management, new homes, and land development. Career opportunities across the operations have contributed to the longevity of some of our long-standing employees who have moved between operational areas.
Dennis Family Homes has a strong reputation as a leading home builder in Victoria.
Next stepsIf you meet the requirements for the role and are motivated to work for a company which values Honesty & Integrity, Passion, Caring, Vision and Quality then apply today with an up-to-date resume and cover letter.
