Pre-Site Customer Service Officer

The Organisation

Mimosa Homes is an award winning building company committed to producing quality homes tailored to the needs of our customers servicing Melbourne's West, North, South East and Geelong regions. 

We offer beautiful and affordable quality homes and a stress-free building experience to our clients whether they be first home buyers, property investors or families. Our team understands that a new home is a big (and sometimes scary!) investment so we want to make the experience enjoyable and rewarding.  We pride ourselves on delivering honest, reliable and trustworthy service throughout the building process. 

Further details are on our website -  https://www.mimosahomes.com.au/ 

The Role

Within this role you will be responsible for:

• Managing a portfolio of pre-construction clients
• Maintaining client contact and providing timely responses to all inquiries
• Following up on finance approvals
• Confirming and chasing up land title confirmations 
• Ensuring procedures and checklists are established and maintained
• Ensuring work is processed through workflow
• Driving and coordinating all stakeholders to ensure deadlines are met
• Appropriate electronic and hard copy filing for all job files 
• Delivery of exceptional Customer Service at all times

To Be Considered

To be considered for this role you will have a minimum of two years' experience in a similar role in the Construction Industry combined with the ability to meet customer satisfaction levels and thriving on the ability to exceed expectations.

You will ideally be confident in your approach to handling difficult queries, a busy workload and demanding deadlines. You will also have exceptional time management skills, be highly organised, and are a natural thriver under pressure, coupled with excellent communication skills, data entry efficiency and a customer and quality focus. 

What you can expect from us

• A supportive, dynamic and fun workplace culture where great work is recognised and rewarded.
• Attractive remuneration package relevant to experience and ability
• Advancement opportunities, working with Victoria’s award-winning new home builder company

Only Shortlisted Applicants will be contacted.

No Recruitment Agencies.