Address
Form of work
SalaryAbout the Company:
We are Tech Mahindra, a multi-national Technology company that provides digital solutions, consulting, and business process services in over 50 countries. TechM has a large workforce in Australia and a strong presence in the global markets, offering innovative solutions & services to clients across industries. Check out our webpage at www.techmahindra.com.
About the role:
We are seeking an experienced Call Centre Process Trainer to join our team. The ideal candidate will be responsible for developing and delivering training programs for Call Centre representatives to ensure they are equipped with the necessary skills and knowledge to provide excellent customer service and achieve performance targets.
Responsibilities:
- Develop training materials and curriculum for Call Centre representatives.
- Conduct training sessions for new hires and existing employees, both in-person and remotely.
- Monitor trainee performance and provide feedback and coaching to help individuals improve.
- Collaborate with managers and supervisors to identify training needs and develop solutions.
- Stay up-to-date on industry trends and best practices in Call Centre operations and customer service.
- Evaluate the effectiveness of training programs and make recommendations for improvements.
- Assist with onboarding new hires and conducting refresher training sessions as needed.
Requirements:
- Previous experience working in a Call Centre environment, preferably in a training and/ or coaching role.
- Strong knowledge of Contact Centre processes, systems, and customer service techniques.
- Excellent communication and presentation skills.
- Ability to adapt training methods to different learning styles and preferences.
- Detail-oriented with strong organisational and time management skills.
- Proficiency in Microsoft Office suite and other training software/tools.
- Certifications in training are a plus.
Please don't hesitate, send in your resume to have a confidential discussion.
Apply directly or reach out to Batool at ***************@techmahindra.com
