Address
Form of workABOUT US
As an organisation, the AFL works tirelessly in all states and at all levels to enhance and grow the game – from grassroots to elite. Together, we put on the game, deliver important events, communicate with our fans, run community programs, develop coaches and umpires, collaborate with partners, delight members, support clubs and so much more. While our roles may vary, we are all united by a common goal, to progress the game so that everyone can share in its heritage and possibilities.
The AFL is committed to promoting and protecting the safety and wellbeing of children and young people in our care. Please note, we undertake several screening processes to ensure this commitment is upheld, this includes ensuring the successful candidate to this position holds a valid employee Working with Children/ Vulnerable People check and a satisfactory criminal history record check.
We are an Equal Opportunity employer and firmly believe that diversity and inclusion is an important part of both the AFL and the communities in which we operate. Our game is for everyone, and we strive to be a workplace for everyone.
Aboriginal and Torres Strait Islander peoples are encouraged to apply.
ABOUT THE ROLE
The Premium Membership Officer plays an important and varied role across the administrative, customer service and operational delivery of the AFL and Premium membership brands - AFL Membership, Medallion Club, Centre Wing, Diamond Club and Premier Suites.
Working closely with the Premium Membership Manager and wider team, this role will focus on database administration and reporting, database hygiene and consistency, inventory management, dining coordination and member financials. Additionally, this position plays a key role in supporting sales and operations for corporate and hospitality programs.
A DAY IN THE LIFE OF
Key Accountabilities:
- Communicate and engage with members; support and assist with all member-related queries via phone, email and in person on matchdays.
- Resolution and reporting of escalated member and match day issues.
- Initiate and deliver customer service solutions to exceed member service expectations.
- Maintenance of membership records within CRM, ensuring accuracy and information recording for each customer interaction.
- Match day assistance at Stadium & Premium Membership events at the MCG, Marvel Stadium, and other venues throughout the course of the season. Some after hours and weekend work required.
- Contribute to membership retention and support acquisition activities.
OUR IDEAL TEAM MEMBER
Core Competencies:
- Ability to prioritise and function in high pressure situations.
- Strategic thinking and attention to detail.
- Excellent customer service and interpersonal skills.
- Experience in a hospitality, Premium Membership/ticketing, or sales environment.
- Previous use of CRM, database platforms or ticketing systems.
- Demonstrated capability in Microsoft Office applications including Excel, Word and PowerPoint.
- Strong understanding of the AFL competition.
OUR CULTURE
THE PERKS
- Play The Day Your Way – a flexible approach to your working life
- My Development – lean into the AFL’s My Development program consisting of on-the-job training, coaching and mentoring, and formal learning
- Play Well – access to our extensive Health and Wellbeing program centered around our belief in a healthy body, healthy mind, and healthy workplace
- My Benefits – with thanks to our AFL Corporate Partners, access great benefits and discounts
- AFL Silver Memberships – permanent team members can access AFL matches at Marvel Stadium and the MCG, enjoy and share the experience of our game with your family and friends!
Applications Close: 6 March 2024
