Principal Debt Resolution Officer

An AO7 Principal Debt Resolution Officer vacancy is available in the Collections Division of the Queensland Revenue Office.

You will conduct and lead complex debt recovery actions, working closely with legal advisors and junior collections officers to achieve optimal collections outcomes and compliance with relevant legislation.

The position is based in our Brisbane office with flexible work options available and access to professional growth pathways.

Please read the role description for more information. You can also contact Daniel Armstrong for further information on ***************@treasury.qld.gov.au. We welcome questions and look forward to hearing from you.

Key accountabilities of the role are:

• Manage and conduct complex collections actions including litigation of collections and insolvency matters.

• Enable good administrative decision-making practice and compliance with record keeping and quality assurance standards.

• Contribute to risk, strategic and operational planning process and ensure planned outputs and outcomes are achieved.

• Provide mentoring support, case supervision and technical escalation support.

• Proactively manage client relationships using effective relationship management skills guided by the Client Charter.

To be successful in this role, you will need to demonstrate:

• Reading, interpreting and applying legislation in a revenue law and penalty debt environment.

• Developing a contemporary understanding of commercial, administrative and insolvency law.

• Managing litigation and pre-litigation in collections matters including negotiating outcomes in mediations.

• Managing relationships with external advisors and internal stakeholders.

• Taking ownership of your own development and growth and applying your own knowledge and skills to solve problems collaboratively.

We support a thriving and future-focused workforce which offers flexible working practices (e.g., working from home) to ensure suitable and tailored work/life balance whilst meeting organisational, community and government needs. The position is based in our Brisbane office with high quality end of trip facilities available.

Joining QRO you will have opportunities for continued learning, growth and career development. To find out more about working for QRO please see attached candidate information pack.

Queensland Treasury is committed to building an inclusive and diverse workforce that reflects the community we serve and treating all applicants equitably. This starts with recruitment, including making reasonable adjustments to support applicants at all stages of the process. The methods used in the recruitment for a role may vary, but the sorts of processes used may include: application form, resume and cover letter, online cognitive testing, work test, written response task, assessment centre, in-person or video interview.

We welcome applicants to share with the contact officer any health condition, impairment, and/or cultural/linguistic background, so that we may make any necessary adjustments to enable you to equitably participate in the recruitment process.

If you are interested in this role - click “Apply” to be redirected to the full advertisement, including role description and contact details.

Applications may remain current for 12 months after the closing date of the vacancy and may be used to fill identical or similar roles.

Job Ad Reference: QLD/555355/24

Closing Date: Monday, 15 April 2024