An AO7 Principal Debt Resolution Officer vacancy is available in the Collections Division of the Queensland Revenue Office.You will conduct and lead complex debt recovery actions, working closely with legal advisors and junior collections officers to achieve optimal collections outcomes and compliance with relevant legislation.The position is based in our Brisbane office with flexible work options available and access to professional growth pathways.Please read the role description for more information. You can also contact Daniel Armstrong for further information on daniel.armstrong@treasury.qld.gov.au. We welcome questions and look forward to hearing from you.Job details Position status Permanent
Position type Flexible full-time
Occupational group Administration
Classification AO7
Workplace Location Brisbane Inner City
Job ad reference QLD/555355/24
Closing date 15-Apr-2024
Yearly salary
Fortnightly salary
Total remuneration
Salary Other
Job duration
Contact person Daniel Armstrong
Contact details Phone: 07 3522 7426
Access theKey accountabilities of the role are:
- Manage and conduct complex collections actions including litigation of collections and insolvency matters.
- Enable good administrative decision-making practice and compliance with record keeping and quality assurance standards.
- Contribute to risk, strategic and operational planning process and ensure planned outputs and outcomes are achieved.
- Provide mentoring support, case supervision and technical escalation support.
- Proactively manage client relationships using effective relationship management skills guided by the Client Charter.
- Reading, interpreting and applying legislation in a revenue law and penalty debt environment.
- Developing a contemporary understanding of commercial, administrative and insolvency law.
- Managing litigation and pre-litigation in collections matters including negotiating outcomes in mediations.
- Managing relationships with external advisors and internal stakeholders.
- Taking ownership of your own development and growth and applying your own knowledge and skills to solve problems collaboratively.