Resolutions Officer

Great opportunity for an 8-week contract with an immediate start for Resolutions Officers to work with one of our clients - a reputable Finance company! This job is a 8-week contract position with the possibility for extension or permanency.

Job Details:

• 8 weeks contract + Potential extension or the opportunity to put your name down for a permanent role available for the right candidate.
• Ideal Start Date: Tuesday 23rd April 2024
• Location: Toowong, Brisbane (No onsite parking)
• Full time 37.5 hours per week Monday to Friday 8:00 AM to 04:00 PM (Potential to work 30 hours part time however the preference is for Full Time).
• Working Arrangements: 100% in office
• $35/Hour + Super
• Full training provided before starting the role
• Applicants must have full work rights and be willing to undergo a Police check to be considered for this role.

Job responsibilities:

Day to day management of Dispute Resolution requests into the business. As a Resolution Officer you will be responsible for actioning a portfolio of queries and managing them to appropriate outcomes for both the customer and the business. Maintaining accurate records of disputes and evidence.

• Review and respond to Dispute Resolution requests received via email and phone
• Investigate and respond to customer complaints/queries received
• Tailor approach to each individual circumstance and ensure customer outcomes are appropriate for the customer
• Escalate emails, complaints and queries to the Resolutions Team Leader
• Assist the team to address customer concers

Ideal candidate:

• Previous collections experience is highly preferred
• Previous conflict resolution and complaints management exposure is essential
• Good level of empathy and ability to handle difficult customer calls and complaints
• Superior communication skills
• Excellent time management skills alongside judgement and critical thinking in the role.
• Quick learner

Sounds like you? Make sure to apply!