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Form of workThe role:
To ensure the maintenance of defined service levels for the Enterprise Integration Platform applications by providing customer focused service delivery management, high level specialist advice and support.
You will be responsible for:
- Lead and mentor a highly skilled team in accordance with the approved ITSM Problem Management process.
- Ensure compliance and optimal performance of enterprise service levels by managing and performing the dissemination and implementation of policies, processes and standards for technical configuration of the enterprise infrastructure.
- Optimise costs of service delivery by designing and developing improvements in particular technology domains within the enterprise infrastructure.
- Maintain and manage effective working relationships and engage with third parties that provide technical support for the enterprise infrastructure.
- Assist in the management of the team's budget, in accordance with the appropriate financial delegations, including developing, and contributing to, funding strategies and budget submissions.
- Assist in the leading and mentoring of the team at strategic and operational levels in the integrated operation of complex enterprise information systems to achieve defined service levels.
Are you right for this role?
The successful candidate will be assessed on their ability to demonstrate the following key capabilities, knowledge and experience:
- Demonstrated ability to develop and promote ITIL Service Management processes primarily incident / problem / change / release management. (SFIA: USUP Level 4, PBMG Level 5, CHMG Level 5, RELM Level 5)
- Demonstrated high level skills and experience in managing clinical and non-clinical applications and in the delivery of integrated enterprise applications in a large and complex service delivery environment. (SFIA: TECH Level 6)
- Demonstrated ability to manage diverse activities and priorities across organisational boundaries to ensure that service delivery meets agreed service levels in a customer focused ICT environment. Experience in negotiating and managing service level agreements with emphasis on a strong customer focus. (SFIA: SLMO Level 5)
- Well-developed interpersonal, written and oral communication skills including the ability to negotiate, advise, influence others and work collaboratively with people including senior business and technical stakeholders to make decisions. (NHS: Effective and strategic influencing)
- Proven ability to lead, and mentor a team of technical specialists. (NHS: Leading change through people)
- Well-developed management skills and knowledge including high level ability in the areas of planning, managing resources, budget preparation and financial management. (SFIA: FMIT Level 5)
About eHealth Queensland:
eHealth Queensland is one of the largest Information Communication Technology operations in the state. It is responsible for ensuring the smooth operation of information systems and technologies so that Queensland Health employees and health providers have access to information that supports the delivery of health care.
Benefits of working with eHealth Queensland:
By joining eHealth Queensland you will work within a fast-paced, challenging and supportive environment where every employee plays a critical role in our ongoing success.
You will enjoy a variety of benefits, including:
- Competitive salary + generous superannuation and leave loading
- Flexible working arrangements
- Diverse work culture
- Career training and development
To apply for this exciting opportunity, submit your resume and a one page cover letter online today.
