Principal Platform Architect

Principal Platform Architect

• The Department of Customer Service offers flexible working arrangements and work / life balance including flexible locations, flexible start and finish times and flex days off.
• Temporary Opportunity for up to 12 months with potential to extend (Grade 11/12)

The Program is seeking technical resources to change the way licensing services are delivered to the citizens of NSW.
We are looking for a Platform Architect to provide high quality professional architecture and design services within DCS. The Platform Architect shall be responsible for the Licencing and Regulation platform design ensuring that the platform configuration including data, workflows, procedures/functions, security, interfaces, and UI deliver an optimised user experience. The architect will work closely with solution and data architects and business analysts to define and implement the future state design of an innovative regulatory licensing solution.

The Platform Architect shall be responsible for the design and configuration of a new regulatory licensing solution. As part of the team delivering the new regulatory licensing solution the Platform Architect is also responsible for ensuring consistency and standardisation across the platform design. The Platform Architect needs to have a balanced mix of skills focused on business, data, application, and integration, ideally have industry knowledge, whilst having strong communication and problem-solving skills.

Key Responsibilities:

• Identify, analyse, and model current state design and architecture.
• Analyse, develop, document, and present the future Platform Architecture through the decomposition of user journeys, business process models, business requirements and data requirements.
• Develop the target state architecture that considers all elements of application configuration including, data, platform security, rules, workflow, UI and UX and application interfaces to produce the optimum user experience.
• Extensive experience with COTS implementation, Solution design and configuration of
  CRM or case management systems
• Experience with SQL queries, SQL programming (database procedures / functions), database development
• Experience with JavaScript, Groovy Script or similar
• Rest and SOAP web services / API / ETL experience, with a focus on building reusable and adaptable services is an advantage
• Experience with Crystal Reports, Business Intelligence tools like Yellowfin BI is an advantage
• A good understanding of agile delivery and CI/CD methodology
• Familiarity with source code control tools such as GIT or TFS
• Good knowledge of working with JIRA, Confluence and Miro collaboration tools
• Strong communication skills (written and verbal) and the desire to work collaboratively in a team environment
• Advanced analysis, problem solving, and troubleshooting skills are essential
• Participate when needed in the project meetings and customer workshops
• Preparing reports for executive and project teams

Qualifications

• Must have a tertiary qualification in IT, Systems or Software Engineering, Computer Science, Digital, or equivalent
• Software Certification (Desirable)
• CRM Certification Program
• AWS Software Certification Program
• Azure Software Certification Program
• Microsoft Software Certification Program
• TOGAF 9 Certification Program

What we need from you:

Attach an up-to-date resume and a brief cover letter outlining how your skills and experience align to the role.

For role related queries please feel free to contact Sujatha Sankaran Kutty, Talent Acquisition Advisor via ***************@customerservice.nsw.gov.au

Who we are
The Department of Customer Service (DCS) is a service provider and regulator, focusing on delivering first-class customer service, digital transformation and regulatory reform to create better outcomes for the people of NSW.
Government Technology Platforms (GTP) forms part of Digital.NSW and delivers core and common digital capabilities and infrastructure solutions including cross sector leadership across NSW Government underpinned by the Digital Government Strategy. Our Digital Programs team within GTP is currently recruiting at scale to deliver on high profile and exciting large scale digital transformation programs.

Salary Grade 11/12, with the base salary for this role starting at 139787 base plus superannuation

Click Here to access the Role Description. For enquiries relating to recruitment please contact Sujatha Sankaran Kutty via ***************@customerservice.nsw.gov.au.

Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description.

Closing Date: Monday 20th May 2024 at 9:59am

Careers at Department of Customer Service
A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.

Belong in our diverse and inclusive workplace

The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.

You can view our full diversity and inclusion statement here.

We want you to bring your best self to this application process. If you feel you may require an adjustment during the recruitment process, please contact our Diversity, Equity and Inclusion team via ***************@customerservice.nsw.gov.au or 02 9494 8***.

For more information, please visit

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